Job Title: Operations Manager – TechSkills
Location: Remote
Salary: £29,000 – £41,000 per annum based upon experience.
Job Type: Full Time, Permanent
The Role:
TechSkills’ mission is to fuel the UK with the digital skills it needs. We do this by bringing together employers and educators to transform the tech talent pipeline.
We offer products and services which grow industry-valued pathways into digital careers. This includes the accreditation of training which meets industry standards, support services for learning providers and students, and digital credentialing.
As the Operations Manager, you will have responsibility for the quality and efficiency of our offering delivery. This includes managing our accreditation processes and service delivery schedules, and seeking continual improvement in both value to customers and profitability.
You will report to the Head of Service Delivery and work closely with colleagues across the organisation.
Key Responsibilities:
- Manage Tech Industry Gold Accreditation, including running employer accreditation panels and managing the network of technical accreditation specialists.
- Create management data for TechSkills service delivery, tracking all key metrics and schedules.
- Quality assure service delivery, identifying risks and issues, and ensuring they are addressed appropriately.
- Assist with costings for bids and to support product development.
- Oversee data management, including ensuring GDPR compliance.
- Ensure delivery can meet contractual commitments.
- Establish and maintain consistent processes, policies and documentation across the business and its suite of offerings.
- Continually seek to improve process quality and efficiency.
The Candidate:
Essential knowledge and experience
- Proven track record in operations management
- Credibility with employers and educators
- Experience in personnel / resource management
- Ability to design and implement management information systems and business processes suitable for a start up with big ambitions
- Understanding of small business needs
- Excellent verbal and written communication skills
- Excellent collaborative teamwork
- Attention to detail
- Creative thinking
- Note that this is a ‘hands-on’ role that requires someone who welcomes the opportunity to put ideas into action and deliver results.
Desired knowledge and experience
- Experience in accreditation and skills
- An understanding of or background in the tech sector / digital skills
- Familiarity with CRM systems such as Microsoft Dynamics
Additional Information:
This is a full-time role and home based. You can be based anywhere in the UK, with occasional travel across the UK.
The successful candidate must have permission to work in the UK prior to the commencement of employment.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Operations Management, Manager, Senior Administrator, Admin Manager, Administrative Manager, Business Administrator, Office Coordinator, Resource Manager, Resource Management, Senior Manager may also be considered for this role.
