Job Title: Operations Manager – Retail
Location: North Queensferry, Fife
Salary: £20,000 per annum
Job Type: Permanent, Full time
Closing date: Wednesday 22nd May 2019
They’re a popular aquarium and shark dive experience centre located in the village of North Queensferry, in Fife, Scotland. The aquarium takes each and every one of its guests on a voyage of discovery showcasing aquatic diversity from the depths of the ocean, the breezy shorelines of Scotland, and the stifling jungles of the Amazon. It is host to a collection of large sand tiger sharks, in a large temperate water exhibit which boasts the longest underwater tunnel and moving walkway in an aquarium in Europe.
The Role:
As an Operations Manager at the Aquarium you can concentrate on what you do best getting to know your customer and your team. You’ll make sure your shop and photo sales service excels in every sense – not just sales, profit and costs but team performance and customer service, stock and displays.
You’ll look on your sales points as your own personal business and take pride in their achievements. Ultimately your aim will be to create an extraordinary experience for customers and your team. Upholding high standards, inspiring your team and with your flexible hands on approach you will make a real contribution to the overall success of the aquarium.
This position is permanent working full time; the role would be working 5 days out of 7, based on 40 hours per week. Normal hours would be between 9am and 6pm with exceptions made for stock-take and other special events. Flexibility is required to meet the needs of the business and shifts will include regular weekends, evenings and bank holidays.
About You:
- Proven track record in a previous Retail Management role
- Familiar with IT and computers able to analyse data easily and use it to improve business performance
- Skills to train, manage and inspire a team in a friendly and supportive way that also drives upselling and ensures optimum sales results
- Understand and can deliver great Guest Service and memorable experience to all guests
- Have the ability to identify and implement creative and visual ideas for sales points
- Attention to detail to control stock
- A hands-on manager with true shop floor experience
- Natural Communicator and a positive outlook
- Knowledge of Photography preferable but not essential
About the benefits:
Alongside a competitive salary they are offering a benefits package that includes a pension plan, 30 days holiday (inclusive of bank holidays) rising to 33 days following 3 years service and an Annual Pass into the Company’s attractions worldwide.
The Aquarium is part of a Spanish multinational, headquartered in Madrid, who owns and operates over 80 leisure attractions across Europe, 10 of which are located in the UK.
Please click the APPLY button to send your CV and covering letter for this role.
Your covering letter WILL be used as a sifting mechanism so make sure it stands out from the crowd!
If this position receives high volumes of applications the Company reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.
Candidates with the relevant experience or job titles of; Branch Manager, Retail Manager, Manager, Sales Manager, Sales, Store Manager, Store Supervisor, Store Assistant, Retail Supervisor, Retail Executive, Customer Service Manager, Customer Sales Manager, Customer Support Manager, Business Development Manager, Direct Sales, Senior Sales, Sales Executive may also be considered for this role.
