Job Title: Operations Manager
Location: Guildford
Salary: Competitive
Job type: Full Time, Permanent
Company Overview:
The company is an innovative, market-leading law firm who specialise in commercial debt recovery and litigation. Based in modern offices on the outskirts of Guildford with ample parking, there is a vacancy in their focused, but friendly, legal department.
The Role:
- To lead and direct the client operations of the company, to ensure clients receive quality service and performance, and ensure staff are motivated giving a consistent quality service to all clients
- To be a proactive member of the company’s management team giving direction to the company and managing clients and corporate projects efficiently and effectively
- To lead and develop their reputation in the credit industry, and safeguard operationally the integrity and trust held by clients in the company
Responsibilities:
- Manage staff of the PreLegal, Legal and Commercial Litigation departments, ensuring a consistent quality of service at a reasonable cost to the client, and controlling and optimising the businesses fee-earning capacity. Ensure services are provided within legal and regulatory requirements
- Managing staff resources, cases and process-integrity to ensure the workload is spread appropriately, and to ensure all cases are handled promptly, and within estimate
- Leading and supporting the Legal Department Manager and the team with training and development
- Managing and supervising the client service function so that all staff understand and practice in accordance with their stated service levels
- Direct the development of the client database and ensuring regular customer care calls/visits are made
- To manage Operational staff so as to increase their knowledge and effectiveness through training and building a strong effective team who enjoy their jobs and working with clients
- To lead, manage and collaborate with all their managers and directors to ensure strong team performance and achievement of the company’s objectives and KPI’s
- Work with the IT Manager to ensure there is development and improvements to their in-house system and processes
The Candidate:
- Detailed knowledge of debt recovery and civil litigation procedures
- Regulation and legislation affecting debt recovery and/or legal firms
- A leader and strong people manager able and willing to hold people to account when company values, behaviours and objectives are not achieved
- Passionate about the need to continuously improve quality across the business
- A willingness to challenge “the norm” in favour of new ideas and better ways
- Highly organised and able to meet strict deadlines and prioritise work
- The ability to build relationships
- The ability to make sound judgements and decisions to gain buy in
- A keen eye for detail and an ability to spot when things don’t make sense and have a desire to question
- High level of self-motivation and the ability to complete tasks with no supervision
- The ability to work under pressure
- Management experience within a legal firm or within the debt recovery industry
- A current people manager who can demonstrate experience of managing challenging situations
- Driving a culture of new ideas, best practices and new ways of working
- Awareness of regulatory requirements that impact quality control in a legal firm or debt recovery environment
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Development Manager, General Manager, Ops Manager, Business Management, Business Development Manager, Deputy Manager, Company Manager may also be considered for this role.
