Job Title: Operations Manager
Salary: Competitive, Depending on Experience
Location: Tower Hill, London
Job Type: Full-Time (40 hours per week)
- Are you passionate about fostering student success and possess the drive to make a positive impact in the educational sector?
- Are you ambitious and have the ability to work collaboratively as part of a high performing creative team?
- Are you passionate in creating excellent teaching, embedding processes, and cultivating an atmosphere of continuous improvement?
If so, we have an exciting opportunity as a Operations Manager at TLG!
The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. The University welcomes over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore.
The Language Gallery’s values are to offer equal opportunities for all staff and students, celebrating multi-culturalism and tolerance, to achieve academic excellence. In addition, we aim to provide language skills, experience, and a sense of community to all our students.
The Role:
As an Operations Manager at TLG, you will play a pivotal role in supporting the design, development and integration of operational and academic processes. Your primary focus will be on enhancing the student continuation and completion rates, along with fostering student engagement and development. Some of the key responsibilities would include:
- Systematically analysing student performance data to ensure targets and key performances indicators (KPIs) are met.
- Monitoring retention trends across departments and programmes, identifying opportunities for improvement and action.
- Collaborating with programme leaders and other departments to develop measurable plans and initiatives for students retention and success.
- Facilitating a consistent and uniform approach to program withdrawal, interruption and progression.
- Coordinating college-wide initiatives aimed at increasing student success.
- Showcasing impactful retention and student success initiatives in collaboration with the Senior Management Team and other departments.
- Assisting in organising additional academic support sessions for students, as needed.
- Undertaking and implementing projects as required to support the smooth operations of the college.
The ideal candidate:
- Bachelor’s degree in education, Business Management, or a related filed (master’s degree preferred).
- Proven experience in student retention management or a related filed.
- Strong analytical skills and the ability to interpret complex data sets.
- Excellent communication and interpersonal abilities.
- Proficiency in budgeting and financial management.
- Ability to work collaboratively in a diverse team.
- Familiarity with relevant regulatory requirements and standards.
- Commitment to celebrating diversity and promoting equality.
Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.
To apply, please send an up-to-date copy of your CV and Covering Letter stating clearly how you meet the essential requirements or contact a team member to discuss further.
Candidates with the relevant experience or job titles of: Commercial Manager, Commercial Manager, Commercial Specialist, Sales & Marketing Manager, Commercial Sales Development, Commercial Business Development Manager, Commercial Development Manager, Operations Manager, Operations Coordinator, Consultancy Commercial Manager, Consultancy Operations Manager, Business Operations Manager, Client Relationship Manager, Commercial Sales Manager, Strategic Operations Manager may also be considered.
