Job Title: Operations Manager
Location: NW10 0TG
Salary: £28,000 – £38,000 per year
Job Type: Permanent, Full Time
Pickfords is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business.
Job Purpose:
- To lead and manage the branch operational team including service partners and warehouse staff to achieve revenue, margin and contribution targets.
- To control and manage the warehouse facility and to ensure accuracy of recording warehouse movements, reporting, and to achieve targeted utilisation (80%) and contribution.
- This will be achieved through the efficient planning, monitoring and management of the daily operation.
Main Responsibilities:
- Planning, monitoring and management of the daily operation.
- Accurate cost reporting on Navision eg wages, PO’s etc.
- Complete pre-move call 48 hours prior to each move via ops controllers.
- Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays.
- Investigation of claims and complaints.
- To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance.
- Complete all required monthly returns.
- Monitor and maintain all transport legislative requirements.
- Compliance to branch health & safety requirements.
- Adherence to company ISO/BAR accreditations
Skills, Knowledge & Experience Required:
- Customer centric.
- Managerial experience and leadership skills.
- Commercial awareness.
- Ability to motivate team and create a can-do environment.
- Ability to coach and train others.
- Exceptional planning and prioritising skills.
- Excellent communication skills both verbal and written.
- Problem solving skills.
- Knowledge of Transport Legislation, fleet and maintenance controls.
- IT skills and knowledge of Microsoft programs such as Excel.
Extra Info:
If you feel have the skills and experience to become our Operations Manager, please click ‘apply’ now – we’d love to hear from you!
Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.
We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.
Candidates with experience or relevant job titles of; Director of Operations, Manufacturing, Operations Manager, Programme Management, Project Operations Manager, Operations, Senior Project Manager, Membership Manager, Operations Management, Commercial, Financial Operations will all be considered.
