Job Title: Operations Manager
Location: St Asaph, Wales
Salary: £30,000 to £40,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday – 9am to 5:30pm
About Us
Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have delivered reliable technology services to businesses, focusing on managed print services, IT support, and communications. As part of the rapidly growing Flotek Group, we are committed to growth, innovation, and excellence. Our fanatic culture drives us to provide outstanding results, and we offer an EMI scheme for all staff, giving everyone a share in the future success of the Flotek Group.
Job Purpose:
The Operations Manager will provide leadership and operational management support to OES, ensuring the efficient management of all operational activities. This role oversees office operations, ensures smooth service delivery, and drives process improvements to support strategic objectives.
Main Duties and Responsibilities
Leadership:
- Provide leadership to ensure the delivery of high-quality services
- Define and execute the operational strategy for OES with the Managing Director
- Lead changes to enhance efficiency in all operational areas
- Act as an ambassador for OES, demonstrating the company’s core values
- Ensure an appropriate infrastructure is in place for high-quality service delivery
- Maintain a visible leadership presence, providing guidance and support to teams
- Deputise for the Managing Director as required
Service Delivery:
- Oversee day-to-day operations, ensuring timely and efficient service delivery
- Ensure all operations meet or exceed company standards
- Develop and refine procedures to optimise service quality
- Maintain systems for accurate reporting on operational activities
- Manage contingency plans for consistent service delivery
Governance and Risk Management:
- Ensure compliance with health and safety, HR, and other statutory obligations
- Manage operational risks and address issues promptly
Workforce Management:
- Oversee operational staff performance, ensuring roles and objectives are clear
- Manage team culture and engagement, promoting a positive work environment
- Ensure 1:1s are conducted and used to support staff development
- Manage HR activities, including onboarding, performance, and welfare
Financial Management:
- Ensure effective financial management of operations, working with the Head of Finance to develop budgets and monitor expenditures
- Ensure resources are used efficiently
Representing OES:
- Foster positive relationships with clients, suppliers, and stakeholders
- Represent OES in discussions with partners, ensuring activities align with client expectations
Special Projects:
- Lead special projects as directed by the Managing Director
- Support teams in delivering projects that enhance service delivery
About you:
Key Attributes:
- Strong leadership and interpersonal skills
- Ability to manage multiple priorities effectively
- Strong problem-solving skills with a proactive approach
- Excellent communication skills for engaging with stakeholders
- Commitment to continuous improvement and high-quality services
Why Join Us?
- Competitive salary and benefits
- Be part of a rapidly growing group with future growth potential
- EMI scheme for all staff, providing a share in Flotek Group’s success
- Supportive environment encouraging professional growth
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Head of Operations, Operations Coordinator, Operational Director, General Manager, Office Manager, Operations, Venue Operations Manager may also be considered for this role.
