Job Title: Operations Executive
Salary: £23,000 – £26,000 per annum dependent on experience
Location: Manchester
Job Type: Full Time, Permanent
The Company is a top 200 Law firm that specialises in all areas of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence. They pride themselves in the work they do helping injured people.
They are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one is a member of the Law Society Specialist Clinical Negligence Panel.
Their employees are their most important asset and have been instrumental in helping them recover millions of pounds each year for injured people. No doubt at Express Solicitors they rate skill and ability above all else and their recruitment policy encourages applications from all.
The Role:
The Company is currently looking to appoint an Operations Executive reporting directly into the Head of Department. Any experience working with business reporting and Proclaim case management system will be a distinct advantage.
The role’s focus will be to provide support to the business with collation, interrogation and analysis of data with a view to implementing any improvements to systems, processes and training and/or provide insight to senior stakeholders for decision making.
Main Duties and Responsibilities;
- Assisting the Operations Partner in the day to day and long-term function of the Operations department
- Design, execution and analysis of reports and raw data from various systems
- Working across business teams to review efficiency of processes and procedures
- Assist with problem solution through analysis of problem and process/system improvement recommendations
- Provide advice and guidance on the Management Information metrics relevant to each work area and how these can be used by individuals and supervisors to their best advantage
- Presentation of management information
- Assisting with reports on compliance, efficiencies & policy performance
- Assistance with regulatory processes e.g. SRA renewal, management of insurances, maintenance of risk registers and other quality control documentation/processes, data protection and GDPR data impact assessments, data auditing, data mapping
- Co-ordination of centralised processes for ancillary services and liaison with external providers
- Working with IT, Development Team, internal quality control department and training department to co-ordinate process/system changes
- Various ad hoc duties commensurate with the role
The Successful Candidate should have/ be:
Essential
- Strong working knowledge of Microsoft Excel
- Experience of operating within a professional services environment
- Understanding of quality and performance metrics
- Highly motivated, proactive self-starter with excellent judgement and professional maturity
- Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgement and make decisions based on clear understanding of the regulations but also the tactics and commercial element
- Strong research and analytical ability
- Ability to build trusted relationships with the key stakeholders within the business at all levels
Desirable
- Experience within the legal sector.
- Advanced knowledge of Excel and other data query languages e.g. SQL.
- Experience of working with large datasets from various sources.
- Experience in quality control and compliance procedures.
In return the Company offers:
- Standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday
- 20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance available after 2 years’ service
- Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
- Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately
- Free fruit delivered twice a week
Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.
Please click on the APPLY button to send your CV and Cover Letter for this role.
STRICTLY NO AGENCIES
Candidates with the relevant experience or job titles of; Legal Business Support, Junior Paralegal, Legal Support Assistant, Legal Administrator, Legal Support Assistant, Legal Aid, Senior Administrator, Office Assistant, Operations Assistant, Office Administrator, Admin Assistant, Administration Clerk, Business Administrator, Secretary, Support Administrator may also be considered for this role.
