Job Title: Operational Support Specialist – Back Office
Location: Reading / Hybrid
Salary: Competitive
Job type: Permanent, Full time
Guardian was “re-born” with a simple objective….to make life better. It’s at the core of everything we do, and we’ve worked hard to turn an idea into an exciting business proposition. We’ve bought together the best capability, technology, and people to create a business that challenges conventional thinking, and approaches things differently.
We believe that by being trusting we will be trusted in return. For our business that means providing Financial Advisers and their clients with products and services that they can be certain of. For you that means being part of a team where you can really make a difference, and part of a culture that is driven to make life better. You’ll be in an environment that you can trust to do everything it can to help you grow and succeed.
If you are looking for an exciting career in sales and be part of an innovative and growing business then join us at Guardian to experience ‘Life. Made better’.
About the role:
The Operational Support Specialist reports to the Team Manager – Back Office and is responsible for progressing all administration required within own area to support Guardian’s Customer Service proposition and achieve the target business outcomes, including:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers are delivered ensuring that the quality of our service continues to meet and be recognised for leading the market.
- Collaborate with the Continuous Improvement to ensure Standard Operating Procedure documents are accurately maintained/reviewed and ad-hoc changes are made where a process is changed through either regulatory changes or system enhancements.
- Collaborate with Continuous Improvement team to ensure Standard Operating Procedure documents are developed and agreed for new processes delivered through product changes / launches or system changes
- Accurately and compliantly process all types of administration.
- Provide support to colleagues to develop knowledge in areas of expertise:
- Support cross-company projects in areas of expertise
- Work together as a team to ensure requests from internal and external Customers are processed within agreed SLA’s
- Develop and maintain relationships across the department and the business ensuring a cohesive working environment for everyone.
- Develop and maintain knowledge of processes in own area
About you:
Key skills Required:
- Experience in customer services and administrative functions
- Ability to work with colleagues at all levels and with external parties
- Experience working in the financial industry
Objectives:
- Meeting agreed Service Levels for Administrative tasks
- Meeting time bound review of Standard Operating Procedure documents
- Meeting agreed quality standards, including: QA, complaints and breaches
Compliance:
- Incorporating & ensuring personal adherence to the FCA’s “Treating Customers Fairly” consumer & conduct risk requirements
- Completion of all mandatory compliance training
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with the relevant experience or job titles of; Customer Services, Complaints Advisor, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, Administrator, Office Administrator, Admin, Call handler, Financial Customer Service, Financial Services, Financial Administrator, Insurance Administrator and Administrator may also be considered for this role.
