Ontime Administrator
About Us
Ontime Reports Ltd are a premier provider of specialist business and legal support services to Express Solicitors, who deal in Personal Injury and Clinical Negligence claims. We specialise in producing full medical reports, through a comprehensive and nationwide panel of expert consultants. We make a difference to injured peoples’ lives, through our passion for client care.
We believe in investing in our people and being an inclusive team. We provide exceptional training to ensure our team members feel confident in their role. Team members have a dedicated mentor as well as a team leader to support their Ontime journey.
We offer a range of fantastic incentives, actively encouraging creativity, solution-based thinking and problem solving. We operate a collaborative approach to developing and improving systems and processes.
Role
- Scanning & allocating correspondence
- Answering telephones in a polite and professional manner
- Administration support, such as typing, filing, faxing, photocopying
- Collating and sorting post
- Ordering stationery
- Requesting Medical records
- Processing Medical records
Person specification
- Administrative experience
- Knowledge of Microsoft Office packages including Word and Outlook
- Excellent standard of written and spoken English
- Desirable to have a medical or legal background in Admin
- Ability to deal with volumes of work and manage conflicting priorities
- High levels of accuracy and attention to detail
- Experience in dealing with customers on the telephone
Salary & Benefits
- The salary is £15,384.46 – £21,402.88 dependant on age
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
- Individual mentoring programme for each team member.
- ‘Service Pledge Hero’; ‘Employee of the Month’ and ‘Top Call Handler’ incentives; rewarded with vouchers, chocolates, early finishes or late starts.
- Thank you’ scheme where team members can appreciate and recognise their colleagues, this can be mentions on Microsoft Teams, Tags on our Rewards Tree, postcards or stickers.
- 23 days holiday, we reserve three of these days to be used for the closure of the business during Christmas and New Year. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays.
- Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day’s annual leave.
- Three holiday buy backs per year after 1 year of service.
- Optional pension salary sacrifice scheme after 3 months.
- Private medical insurance available after 2 years’ service.
- Death in Service – 2x salary based on annual salary only – eligibility commences when you join the company.
- Active social events both team and firm wide.
- The opportunity to join various groups such as Diversity & Inclusion, Netball, Football, Running and more.
- Employee Assistance Programme.
We rate skill and ability above all else and our recruitment policy encourages applications from all
Recruitment Process
To apply, visit our careers page.
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