Job Title: Office Manager / General Manager
Location: Dalston, London (E8 2DG)
Salary: £40,000 – £50,000 per annum + Bonuses
Assistive Solutions is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. We are looking for an experienced and confident Office Manager to join our fantastic team in Dalston, East London.
Candidates who are keen to make a difference, and passionate about helping people improve the way they work and study should apply.
About the role:
You will organise and coordinate office administration and procedures, in order to ensure organisational effectiveness and meeting key KPIs, efficiency, and safety. You will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, task delegation and completion
Key duties:
- HR: Recruitment, Inductions, Reviews
- Monitor office operations and procedures
- Monitor KPIs and act upon the data
- Provide general support to visitors
- Run morning SCRUMs, check in with team leaders ensure completion of administrative tasks
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office to ISO 9001 and ISO 27000 standards.
- Ensure that results are measured against standards, while making necessary changes along the way
- Allocate tasks and assignments to office teams and monitor their performance
- Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff
- Perform review and analysis of special projects and keep the management properly informed
- Ensure top performance of office staff by providing them adequate coaching and guidance
- Responsible for developing standards and promoting activities that enhance operational procedures
- Coordinate office staff activities to ensure maximum efficiency
- Coach, mentor, and discipline office staff
- Ensure filing systems are maintained and current
- Ensure security, integrity, and confidentiality of data
- Oversee adherence to office policies and procedures
- Analyse and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Coordinate schedules, appointments, and bookings
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain a safe, secure, and pleasant work environment
About you:
The successful candidate is an energetic professional who doesn’t mind wearing multiple hats. Experienced in handling a wide range of administrative duties and executive support-related tasks and able to work independently with little or no supervision. Well organized, flexible, hands on, and enjoys the administrative challenges of supporting an office of diverse people.
Key requirements:
- We are working in the education market; our goal is to help people achieve their full potential. You will be driven by delivering real value to people.
- Confidence to quickly find your feet, learn processes and help us do the best job for our customers.
- Charisma and Sense of Humour. Goes without saying.
- Maintaining a positive mind-set when met with challenges.
- A personable approach is key when building your customer base, regularly communication with clients to ensure all-round happy customers.
- Technological Competency in using multiple IT Systems/CRM’s. Good working knowledge of Excel is a must to generate reports and notice trends.
- You will become an expert in this field so you’ll need to be up for constantly learning and improving
- You must have a desire to work within a team environment. We are a social enterprise not a corporate; and your personality is a big deal. We want to hire the right fit for us
- Be driven, highly ambitious with a desire to do the best possible job
- Excellent Interpersonal Skills with an entrepreneurial flare
- Passion for learning and education. We are a friendly growing enterprise with low personnel turnover; the ideal candidate will be committed to working and growing with us, and from our side, we will provide the right candidate with every opportunity to grow and develop
Please click the APPLY button to submit your CV.
Candidates with the experience or relevant job titles of: Operations Manager, General Manager, Business Manager, Senior Manager, Branch Manager, Office Manager may also be considered for this role.
