Night Duty Officer – Housing Services

Job Title: Night Duty Officer

Location: Plymouth

Salary: £10.26 per hour, Overtime available

Job Type: Full Time, Perm

Hours: The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm – 07:00am on a Monday – Friday and 16:00pm – 04:00am on a Saturday and Sunday

CC Housing are looking to employ an individual whom is motivated, empathetic, keeps calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work across a defined geographical area assisting in the delivery of a high-quality support & housing service to our clients.

The post of Night Housing Officer, involves working through the night, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us.

The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm – 07:00am on a Monday – Friday and 16:00pm – 04:00am on a Saturday and Sunday (you may be required to work longer on weekends, dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times.

About the role

The post of Night Housing Officer, involves working through the night based in our office to:

• Maintain the wellbeing of customers,
• Minimise disruptions in or around our services.
• Monitor CCTV Remotely
• To record and report necessary information to other individuals within the team,
• To work in collaboration with other agencies that work with us.
• You will assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times.

The duties include:

• Provide proactive customer services support to all service users of CC Housing Management.
• Adhere to the working practices and procedures.
• Deal effectively with any immediate issues such as security issues, fire alarms, or clients’ needs.
• Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
• Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
• Escalate all Emergency repairs and maintenance calls.
• Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition.
• Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours.
• Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions.
• To consistently meet and exceed performance targets and to keep full, accurate and timely records.
• To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities.
• Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
• Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to appropriately.
• Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
• Provide reports and data as required by team leaders or managers.
• Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
• Participate in team meetings as required.

You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Night Watch, Housing Services Officer, Customer Service, Housing Officer, Facilities Officer will also be considered for this role.