Job Title: New Client Coordinator – Customer Service
Location: M22 4HH
Salary: Competitive remuneration comprising of a base salary of £11.20 per hour with hours worked after 6pm being paid at an enhanced rate (time and a half) as per the alternate week shift pattern and uncapped commission but average earnings £3,000 per annum.
Job type: Full time/permanent
About us:
Express Solicitors are currently ranked 93rd out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.
About you:
- You have excellent communication skills, both verbal and written, and can handle difficult conversations with empathy and professionalism.
- You may have experience in a role where you have exceeded client expectations, but more important than experience is having impressive interaction skills, a positive attitude, a willingness to develop and strong personal values.
- You have strong organisational and IT skills.
- You value teamwork and are committed to supporting your colleagues.
Hours & Benefits
- 3/2 alternate working from home pattern after probation has been successfully completed
- 23 working days holiday (pro rata if working reduced hours), plus an extra day’s holiday for your birthday (after 2 years’ service)
- Time in lieu for any bank holidays worked.
Working Days
Shifts will follow a rotation of early and late shifts.
Early Shift: 08.30 – 17.00
Late Shift: 12.00 – 20.00 (11:30 – 19:30 on Friday)
Once out of the training period you would work 1 in 3 weekends with a day off in the week.
Saturday – Sunday: 10.00 – 18.00
Bank Holidays: 10.00 – 18.00
Finding the right candidates for the role to ensure our client’s experience is the best it can be is our focus so if you think you would be a great fit for this role then apply today.
Candidates with the relevant experience or job title of: Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.
