Job Title: Network Engineer
Location: Hemel Hempstead
Salary: £30,000 per annum
Job Type: Full Time, Permanent (37.5 hours per week)
This is an established technology company that provides some of the largest businesses in the UK and internationally with customer service and payment solutions.
Their customers include some of the best-known brands across the world in the UK, US and Australia. Today, their aim is simple: To help customers make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about this Company.
Their Culture:
They work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
With over 250 colleagues spread across the globe, they’re a friendly bunch with a lot of knowledge and exciting plans. They’re serious about what they do, but certainly have a sense of humour. It’s is brimming with friendly, energetic and creative individuals, who are proud to be a part of this unique success story.
Their values sit at the heart of their culture and are summarised below.
- They Encourage and support everyone to grow
- They Challenge, listen, and are open minded to change and suggestions from others.
- As trusted advisors, they use their Knowledge to solve challenges and deliver the best for clients.
- They take personal Ownership to strive for excellence in whatever they do
- They are welcoming, embrace diversity and respect each other in a spirit of true Humanity
An opportunity has arisen for an extremely organised and focussed individual to work within the IT team, providing outstanding support to several internal departments, supporting the daily operations of the Company as a whole.
Key responsibilities:
- Network Management/Administration
- Day to day maintenance of network components
- Set up & use/build/administer complex and bespoke network designs
- Use of monitoring/telemetry tools
- Supporting equipment through entire lifecycle
- Documentation & Change Management
- Responsible for ensuring that all documentation is present and up to date
- Managing the change process from identifying requirements to completion for both BAU and complex changes
- Incident Response
- Fast response to problems and escalation if required
- Root Cause Analysis
- Server and desktop support
- Familiar with Microsoft Office365 administration and product suite
- Familiar with server administration tasks such as patching (WSUS), SCCM, DNS/LDAPS
- PCI-Audit
- Working with the wider team and auditors to ensure all actions are carried out
Key Requirements:
Essential
- Specific knowledge on Cisco firewalls and switching/routing
- Microsoft Server/AD/SCCM/Office365, DNS and LDAP
- Good problems analysis and solving skills
- Excellent working practices
- Excellent communications skills
- Approachable, adaptable, and a great team player
- Security awareness with PCI-DSS understanding
Desirable
- Curious and analytical
- Detailed and excellent planning and administration skills
- Good communication skills, both written and verbal
- Attention to detail and excellent organisational skills
- Self-motivated and uses own initiative
- Exposure to the PCI DSS/27001/9001 Frameworks
Company benefits
- 25 days holiday and increases with service
- Excellent Share Incentive Scheme
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
- Thinking and Drinking
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer will also be considered for this role.
