Job Title: Network Analyst
Location: Sheffield
Salary: Competitive
Job type: Full Time, Permanent.
Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.
TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS’ existing footprint supports millions of connections and provides access to critical databases. TNS’ network securely blends private and public networking to enable customers to utilize a single connection for “one-to-many” and “many-to-many” connections over a global platform.
The Role
We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our global payments network – and should be geared to the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
Working closely with your peers you will aid a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day / night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
- Monitoring and management of the Global TNS Payments network.
- Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incident management system
- Monitoring and troubleshooting of Linux servers hosting our payment application tools.
- Monitoring and troubleshooting of the IP network our payments service resides on, with focus on customer and partner connectivity.
- Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket
- Engagement and management of 3rd party organisations in support of any given service incident
- Post incident impact analysis / support
- Support of change management activities
- Working closely with internal technical support groups in the effective management of ongoing service incidents
Candidate Requirements
Required skills
Experience with a ticketing system for fault tracking, for example Remedy, ServiceNow
- Working knowledge of network monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.
- Experience with Linux operating systems and command line interface
- Experienced with Cisco routers and switches – able to log on and perform fault diagnosis
- Understanding of typical IP routing protocols, BGP, EIGRP, OSPF, along with VPN and IPSEC protocols
- Analytical approach to fault-finding with proven ability to diagnose network problems
- Tenacious and inquisitive in investigating and applying corrective action
- Good personal organizational and developed time management skills
- Ability to work under pressure
- Professional working attitude – strong ability to communicate effectively with local and remote team members
- Experience in a Technical Support/Net Ops environment
Desirable skills
- ITIL knowledge / foundation certification
- TCPDump / Wireshark packet capturing
- Experience with the following: Fortinet – FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools
Benefits
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays (pro-rata to shift pattern)
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work scheme
- Long Service Awards
- Free Parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: Network Analyst, Network Specialist, Network Operations Engineer, Network Relations Consultant, Security Operations Engineer, Specialist, Cyber Security Technician, Network Administrator, Network Support Technician, Network Engineer / Architect, Cyber Security Engineer, Systems Administrator, Vulnerability Analyst, Penetration Tester, Incident Analyst, Incident Responder may also be considered for this role will be considered for this role.
