MSVC Team Manager – Stratford

Job Title: MSVC Team Manager – Stratford

Location: Stratford / Hybrid

Salary: £38,631 – Plus London Weighting Allowance

Job type: Fixed Term Maternity Cover Until 30 June 2024

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Role:

The successful candidate will be an effective communicator with strong leadership skills and they will have passion for supporting our vulnerable clients.

The purpose of this role is to provide the day to day management for one of the regional MSVC Teams and will have line management responsibility for MSVC Senior Advisers and Advisers. The post-holder will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. The post-holder will ensure that quality standards are met and, where possible, exceeded.

If you are organised and resilient and have demonstrable experience supervising and providing feedback and support to a team and are looking for an exciting role that makes a difference, we’d love to hear from you!

Duties and responsibilities:

• Responsible for day-to-day operational management of the designated MSVC Stratford Team and providing cover for other MSVC Team Managers and the MSVC Accommodation Manager as required
• Managing staff rotas, workload allocation and delegating work appropriately ensuring effective delivery of service and in line with contractual requirements
• Ensure all personal and staff development/training requirements are met within agreed time scales, through supervision, appraisal process (SAA) and the Recruitment and training of new staff
• Incident management and lead on safeguarding within the team including Conducting individual/local/service level risk assessments
• Recording, collation and provision of contract finance and performance reporting as per contract deadlines, including but not limited to; invoicing, information security, safeguarding, client information, capacity monitoring, KPIs, quality management
• Develop and maintain effective working relationships with relevant internal and external stakeholders
• Attend contractor/grant meetings with or in place of the MSVC Head of Service or other senior members of staff, and participate in local/regional forums, stakeholder and policy groups relevant to the MSVC Service
• Keep up to date with best practice in the sector and any new legislation which may impact service users; disseminate as appropriate to the MSVC Service
• Assisting with the drafting of internal processes and guidance documents
• Conduct regular team meetings to ensure that staff are kept up to date
• Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement
• Implement and carry out regular quality control of work including case audits reviews, client feedback, to ensure compliance with standards of CQC, Advice Quality Standards, ISO

Experience and skills:

• Previous experience in a people management role and experience of supporting or managing others in their work
• Skilled at working under pressure and to deadlines
• A good general knowledge of the statutory and voluntary provision of assistance to be provided to victims of modern slavery and asylum seekers
• Excellent administrative and organisation skills, with meticulous attention to detail
• Experience attending external multi-agency and stakeholder meetings and developing partnerships

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

What else to expect:

• The team operate Monday to Friday between the hours of 9am and 5pm, however there may be occasion where it is necessary to work outside of these hours and therefore flexibility is required
• This is a hybrid role and therefore travel is required where necessary

This post is subject to a Disclosure and Barring Service (DBS) check: Therefore, the applicant must be able to provide:

• Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Please click on the APPLY button to complete the application form for this role.

Candidates with the relevant experience or job titles of Team Manager, Manager, Quality Control Coordinator, Compliance Administrator, Compliance Assistant, Compliance Supervisor, Corporate Auditor, Compliance, Operations Auditor will also be considered for this role.