Job Title: Mortgage Administrator
Location: Oxford
Salary: Competitive
Job Type: Full Time, Permanent
Punter Southall Aspire is a major investment and savings business that blends a strong customer focused heritage with a modern technology-led outlook with almost £4 billion of assets under advice, 200,000 scheme members and 13 offices across the UK. We work with employers, trustees and private clients through their regional UK offices to design and manage solutions that meet clients’ unique needs.
Role Overview:
The role provides administration support to the Mortgage Advisers to enable them to provide outstanding service including personalised mortgage and protection advice to clients to help meet their needs, ensuring fair client outcomes.
Assists in achieving the team’s target through the efficient and accurate servicing of new clients, those for whom we undertake repeat business and identifying opportunities to make introductions to other services within the company.
Help to identify and communicate potential improvements to business processes.
Proactively supporting and following the company’s Conduct Risk framework.
Key responsibilities & accountabilities:
- Create and maintain accurate client records on IO in line business standards
- Ensure AML is up to date and recorded in line with business standards
- Liaise with clients and third parties as necessary to process client requirements
- Undertake required research to support the mortgage and protection advice which is provided by the Mortgage Adviser
- Under the direction of the line manager draft suitability letters for mortgages and protection
- Support the process to ensure that new business is processed accurately and efficiently
- Follow through to completion of the business escalating any issues to line manager or the Mortgage Adviser
- Address and answer clients’ and third-parties administrative queries
- Assist with answering telephones, general administration, filing and post
- Follow up on any action points resulting from client meetings
- Using the establish diary system alert the Mortgage Adviser of clients where their current mortgage fixture is expiring so that the necessary action can be taken
- Must adhere to the FCA’s Treating Customers Fairly consumer outcomes
- Deal with clients professionally and with integrity, delivering an excellent standard of service
- Successfully complete all mandatory Punter Southall Group training and testing (e.g. Conduct Risk, Anti-Money Laundering and Information Security) within the communicated deadline
- Adhere to all data protection and information security policies and procedures of Punter Southall Aspire and the Punter Southall Group
- Undertake all activity in line with the Punter Southall Aspire and the Punter Southall Group procedures, processes, standards and requirements
About you:
Knowledge & experience
- Experience of working in financial services, ideally within a mortgage advisers, with experience of the complete cycle for processing new business
- Good standard of competency and knowledge of:
- CRM system and client reporting, previous experience of Intelliflo would be preferable (or a comparable package)
- IT systems and software (Microsoft Word and Excel) IT systems and software (Microsoft Word and Excel) including platform/provider websites/portals
Training, education & qualification
- Ideally educated to at least A Level or equivalent standard
- Maths and English GCSE or equivalent qualification – grade B or higher is preferable
- Willing to study towards relevant industry qualifications
Skills, abilities & personal qualities
- Strong customer service
- Confident communicator at all levels, with the ability to adapt approach depending on audience, and manage difficult discussions
- Well-developed written communication skills, able to construct logical, clear and concise documentation appropriate to given audience
- Have a broad understanding of current FCA regulations and how they apply to our clients
- Ability to work under pressure and to deadlines
- Highly self-motivated, enthusiastic, flexible and proactive approach
- Acts professionally with integrity and discretion
- Strong organisational, prioritisation and time management skills
- Able to apply appropriate time matrix allocation to tasks to achieve commercial objectives
- Shows persistence when faced with challenges or obstacles
- Strong analytical and problem-solving skills, capable of anticipating, resolving and owning problems through to resolution
- A high degree of accuracy and attention to detail, both written and numerical, is required in order to perform the duties of this role
- Focus on commerciality and time/cost whilst undertaking all chargeable activity
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with experience of: Customer Service Support, Financial Services Administrator, Financial Services Support, Customer Service Advisor, Client Support, Customer Service Admin may also be considered for this role.
