Modern Slavery Victim Care Accommodation Adviser

Job Title: Modern Slavery Victim Care Accommodation Adviser

Location: Luton

Salary: £27,275 Increasing to £31,059 following successful completion of a 6 months probation period

Job type: 12 Month Fixed Term, Full Time

Closing Date: 27^th November 2023

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Candidate:

We are currently looking for a Modern Slavery Victim Care Adviser to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, on a Fixed Term Contract. There will be a potential for the role to be made permanent or be extended.

The successful candidate will be organised and accountable, have demonstrable experience of providing excellent customer service and be passionate about protecting our vulnerable clients.

​The post holder will​provide high-quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. The successful candidate will work consistently to support the continuous local development of the service; ensuring that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times.

Duties and responsibilities:

• Provide support to victims of human trafficking and modern slavery (known as service users) as directed by the MSVC Team Manager and Senior Adviser/s for the region
• Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
• Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
• Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
• Collect and provide information to Senior Advisers and Management when required. This will include obtaining service user feedback in order to further develop and improve the service
• Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
• Participate in team briefings/meetings/group case study sessions and provide support to other colleagues.
• ​Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.

The experience and skills you need:

• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
• Precise written and oral communication skills, including well developed letter writing, minute-taking and form completion.
• High attention to detail and ability to problem solve
• ​Organisational skills with the ability to work under pressure, both individually and in a team

What else to expect:

• An induction and training period, where you will learn about the National Referral Mechanism and our systems, meet your new colleagues, develop your customer service skills and learn what makes our MSVC team and organisation a ‘Great Place to Work’
• Our MSVC department is open Monday to Friday, you will work hours between 9am and 5pm. You will also need to be available to help on our Out Of Hours service on a rota basis

This post is subject to a Disclosure and Barring Service (DBS) check: Therefore, the applicant must be able to provide:

• Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role, attaching a copy of your CV and cover letter.

Candidates with experience or relevant job titles of: Executive Assistant, EA, Executive Assistant to CEO, Executive Assistant to the Managing Director, Executive Assistant to Management Team, Executive Assistant to Senior Management and Executive Assistant to Senior Leadership will also be considered for this role.