Modern Slavery Victim Care Accommodation Adviser

Job Title: Modern Slavery Victim Care Accommodation Adviser

Location: Dover

Salary: £27,275 Increasing to £31,059 following successful completion of a 6 months probation period

Job type: Permanent

The Company:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Candidate:

We are currently looking for a Modern Slavery Victim Care Accommodation Adviser to join our committed and compassionate MSVC team, on a permanent contract.

The successful candidate will have a keen eye for detail with the ability to proactively ensure that business needs are met. They will have a positive attitude and the ability to work collaboratively.

The scope of this role is to provide a high-quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Team in a residential setting, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications.

If you are organised and have demonstrable experience of prioritising you own workload and are looking for an exciting role that makes a difference, we’d love to hear from you!

Duties and responsibilities:

• Provide support to victims of human trafficking and modern slavery (known as service users) accommodated under ‘places of safety’ as directed by the MSVC Accommodation Manager
• Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
• Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
• Complete and maintain quality standards for regular support plans and risk assessment reviews, ensuring a timely upload of clear and concise case notes
• Collect and provide information to Management when required. This will include obtaining service user feedback in order to further develop and improve the service
• Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
• Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
• Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams.

The experience and skills you need:

• Working knowledge of the National Referral Mechanism process
• Experience of working in a client focused environment, providing face to face customer service to service users and visitors
• Excellent IT skills in word processing, spreadsheets and email
• Experience of creating and maintaining filing systems and administering databases
• Excellent self-organisational skills with an attention to detail and proactive approach

What else to expect:

• The MSVC team generally operates Monday to Friday between the hours of 8:30am – 4:30pm. There may be occasions where flexibility to work outside of the hours is necessary
• The role is based in our Dover Office, however they may be occasions where you will be required to travel outside of this location depending on business needs

This post is subject to a Disclosure and Barring Service (DBS) check: Therefore, the applicant must be able to provide:

• Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role, attaching a copy of your CV and cover letter.

Candidates with experience or relevant job titles of: Executive Assistant, EA, Executive Assistant to CEO, Executive Assistant to the Managing Director, Executive Assistant to Management Team, Executive Assistant to Senior Management and Executive Assistant to Senior Leadership will also be considered for this role.