Job Title: Modern Slavery Victim Care Accommodation Administrator
Location: Dover (Hybrid)
Salary: £23,210 Increasing to £26,132 following successful completion of a 6 months probation period
Job type: 12 Month Fixed Term, Full Time
Close Date: 27th November 2023
The Company:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Candidate:
We are currently looking for a Modern Slavery Victim Care Contract Administrator to join our dedicated and compassionate Modern Slavery Victim Care (MSVC) team, there will be a potential for the role to be made permanent or be extended.
The post holder will provide a high-quality professional administration support service as part of the Modern Slavery Victim Care Service as a Contract Administrator. The post-holder will be a key point of contact within the administrative team and for MSVC Advisers, providing professional assistance whilst adhering to organisational and contractual processes and procedures. The post-holder will re-prioritise their work as necessary, providing assistance to the MSVC Administration Manager as and when required to ensure administrative processes and procedures are efficient, professional and consistent at all times.
Duties and responsibilities:
- First line of support for MSVC Advisers with regards to all administrative processes and procedures required under the MSVC Contract.
- Ensure that all contractual finance data and invoice recording systems are kept up to-date, accurate and consistent with the Quality Management Framework.
- Responsible for making payments to Service Users and updating individual records
- Create reports, process guidance, presentations, data recording and reporting templates, collate data sets and statistical information, and any other service data as required
- Arrange meetings and ensure accurate minutes are taken and distributed in a timely fashion
- Assist with the running of monthly Administrative Workshops for MSVC Advisers to maintain consistent, quality standards of work under the Contract.
- Work in close partnership with other members of the MSVC team and other Migrant Help departments to promote collaborative working.
- Responsible for answering incoming calls and emails to the Organisation and redirecting as appropriate.
- Responsible for Reception meet and greet and referral to the appropriate staff member.
- Participate in the Accommodation On- Call rota after completing an initial probation period.
The experience and skills you need:
- Demonstrable experience in an administrative capacity, particularly with budgets, accounting, invoicing, and other financial processes, including reconciliation.
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Clear written and oral communication skills, including well developed letter writing, minute-taking and form completion.
- Have high attention to detail and ability to problem solve
- Excellent organisational skills with the ability to work under pressure.
What else to expect:
- An induction and training period, you will learn about the National Referral Mechanism and our systems, meet your new colleagues, develop your customer service and call handling skills and learn what makes our MSVC team and organisation a ‘Great Place to Work’.
- Our MSVC department is open Monday to Friday, you will work hours between 8.30am and 5.30pm. You will also need to be available to help on our Out Of Hours service on a rota basis.
- You will be required to work in our offices for at least one day a week, depending on operational needs, the remainder of the week will be home-working.
This post is subject to a Disclosure and Barring Service (DBS) check: Therefore, the applicant must be able to provide:
- Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
Benefits:
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
Please click on the APPLY button to complete the application form for this role, attaching a copy of your CV and cover letter.
Candidates with experience or relevant job titles of: Executive Assistant, EA, Executive Assistant to CEO, Executive Assistant to the Managing Director, Executive Assistant to Management Team, Executive Assistant to Senior Management and Executive Assistant to Senior Leadership will also be considered for this role.
