Job Title: Members ICT Support Officer
Location: Bromsgrove District Council
Salary: Grade 7 (SCP 25 – 30) £32,019 – £36,298 per annum (pro rata if part time)
Job Type: Fixed term contract (12 months) – Full Time (37 hours per week)
About us:
Situated in North Worcestershire, Bromsgrove District Council shares services with its neighbouring authority of Redditch. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving on delivery services that make a difference to the community that we serve.
The role:
The Members ICT Support Officer ensures that the technology is available and working correctly for Councillors, and that training is provided so that the best use of technology is maintained at all times.
This will include visits to Councillors homes to ensure ICT facilities there are working correctly and give professional advice as to where they may be improved, if necessary. Should the technology fail the Members ICT Support Officer will provide advice and support to solve issues quickly and efficiently.
Help for Members will need to be provided during occasional evenings beyond the normal working time, and therefore a flexible working arrangement is required. The officer provides support across both Bromsgrove and Redditch Councillors and actively builds a professional relationship with all Members to understand and deliver the help they need.
The ICT Members Support Officer may be required to assist with technical projects and to assist other ICT officers on the Helpdesk.
Key requirements:
To provide technical problem resolution in response to incidents/change requests received. This will include technical problems with laptops, smart phones and other ICT equipment. The resolution of problems may require visits to Members homes and also at other councils in Worcestershire and surrounding counties. This may be required during the evening and occasional weekend.
Provide ICT training to Members to ensure the best use of technology is maintained. This will include training on how to use Microsoft Windows, 2 Factor Authentication, VPN, Microsoft Office and other applications
Ensure all the appropriate software is installed and tested on Members’ devices prior to distribution, such as MS Teams, VPN, MS Office and the Modern.gov app.
The Officer will help set up and support IT connections, including to the audio-visual equipment on Microsoft Teams and microphones, for Committee meetings held in person at Bromsgrove Parkside building and Redditch Town Hall.
To be available to offer extended support to electoral services during and post-election.
Skills and experience:
The candidate will possess the following essential criteria and those detailed within the Person Specification.
- Broad understanding of the complete area within Information, Communications and Technology. This includes Microsoft Teams, Microsoft Office, Windows Operating System, Home Broadband and Wireless Infrastructure, Cisco VPN configuration.
- Knowledge, understanding and 3 years’ experience in delivering an ICT support service (preferably to Council Members).
- Experience of working in an enabling way to support customers to develop their ICT knowledge.
- Microsoft Server Operating System.
- Microsoft PC Operating System.
- Microsoft Office including ‘Teams’.
- Evidence of success in building and developing partnerships and working effectively in co-operation with a wide range of customers.
Additional information:
We offer our staff a range of benefits including pension, generous leave entitlements, flexible working (where appropriate) and access to employee benefits platform (salary sacrifice schemes, high street discount etc).
Closing Date for completed applications is Tuesday 28 March 2023 (midnight).
Interview date is W/C 17 April 2023.
Note: We are an equal opportunities employer and welcome applications from all sections of the community.
Please click the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support will also be considered for this role.
