Job Title: Member Support Advisers x 4
Location: Hybrid working. Offices are based in Exeter
Salary: £21,500 Starting salary + Company Bonus + Great Benefits
Job type: Full Time
Come and join us at The Exeter
This could be a great opportunity to expand your pre-existing customer service knowledge and gain experience in a versatile market, we can offer internal training opportunities, a buddy system to make sure you have the best start in your new role and, free health insurance!
We’re The Exeter; an award – winning, mutual insurer providing health insurance, income protection and life insurance. We focus on ‘You Matter More’, and that’s our commitment to everyone, whether that’s our members, advisers, the wider community, or our employees.
We have a long history of being there to help people in need, and for our employees that means being part of an organisation that focuses on the individual and provides the opportunity to demonstrate the power of ‘You Matter More’ every day. We are also committed to offering a great working experience for our employees and are recognised as one of the UK’s Great Places to work.
About the Role
As part of our Member Support Team, you will answer telephone calls, reply to correspondence, and action customer requests. As we start our new chapter in a period of exciting growth, we want to raise the bar by delivering exceptional customer service, empowering our people to take ownership of our customers’ needs, with one touch delivery.
You will need to focus on our customer’s demands, demonstrate empathy, and identify the vulnerable, as the calls are often in relation to a member’s own health or that of a family member.
About You
- Excellent communication and listening skills, with attention to detail
- Team collaborator, comfortable working with others
- Able to multitask whilst ensuring your quality of work is maintained to a high standard
- Observe information to understand the various products we service
- You must have the right to work in the UK
The Member Support Team operates between 8am and 6pm, shifts will be on a rota basis of – 8am to 4pm, 9am to 5pm and 10am to 6pm Monday to Friday (35 hour working week).
As a new member of the Member Support team, you will undergo a thorough company induction and product and systems training on all our health protection products, so whilst some experience is desirable, it’s not essential.
In return for your commitment:
- Plan for the future with our generous pension scheme
- Enjoy life with a minimum 24 days’ holiday plus Bank & Public Holidays
- Take a break with an extra day off on your Birthday
- Make a difference with 2 days paid leave each year for volunteering
- Peace of mind for loved ones with free life cover (four times salary)
- Feel protected by free income protection cover
- Look after your health with free health insurance
- Annual Company Bonus Scheme
Applications close on 31st August 2022
Click on Apply now and you will be redirected to The Exeter website to submit your CV.
Candidates with the relevant experience or job titles of: Call Centre, Support Coordinator, Support Assistant, Office Assistant, General Assistant, Administrative Assistant, Office Admin, Client Service, Facilities Administrator, Office Administrator, Ops Centre Assistant, Business Support may also be considered for this role.
