Job Title: Member Relations & Business Services Administrator
Location: London
Salary: Up to £25,000 per annum, depending on experience
Job Type: Full Time, Fixed Term Contract (6 Months)
The company is a national membership organisation dedicated to helping its members stay prepared in a changing world. They have a vision for the future built on the positive potential of technology.
They believe that collaboration across business, government and society is central to this ambition. By providing expertise and insight, they support members, partners and stakeholders as they prepare for the future.
The organisation represents around 850 companies as members. Collectively they employ approximately 700,000 people, about half of all tech sector jobs in the UK. These companies range from leading FTSE 100 companies to new innovative start-ups. The majority of our members are small and medium-sized businesses.
Purpose:
The Member Relations & Business Services Administrator will work closely with both the Head of Member Relations and the Head of Business Services to support them in ensuring that members are aware of and engaging across the trade association’s various programmes and services.
The role will be to support a small but busy team in their day-to-day contact with those members, ensuring that key personnel have access to the website & communications, contact information is kept updated and they have visibility on how their company’s membership is being used. Also, provide administrative support to the Business services function pertaining to document management and account reviews.
Key Responsibilities:
Member Relations
- Handle general member correspondence; assist new contacts at member companies in setting up their profiles and plugging them into the most relevant programmes and activities
- Regularly monitor members to ensure that key stakeholders are identified and kept up-to-date including the membership owner, budget holder and most senior contact (if different)
- Assist the Head of Member Relations in the preparation of key member meeting briefing documents that demonstrates current member usage, renewal information and recommendations for potential areas of engagement
- Work with the Member Sales Team to ensure the smooth onboarding of new members to ensure that everything is set up correctly to maximise their chances of engaging & remaining in membership. The building of a wide network of contacts within members is key to gaining deep levels of engagement
- Assist the Head of Member Relations in creating and running the company’s Introduction event
Business Services
- Draft and maintain monthly review meeting agendas and minutes
- Creating quotations for escrow account renewals and new accounts
- Assist in setting up new accounts
- Co-ordinating with the accounts team and managing internal communications
- Maintaining ISO Audit documents
- Drafting and maintaining minutes of meetings for the professional services groups
- Manage correspondence with the professional services group committees
About you:
Key competencies
- The appointed person will need to show strong administrative skills and a keen eye for detail
- They will also need good communication skills, both written and over the telephone as there will be regular contact with members
- They will also need to be able to multi-task and prioritise work in a busy and fast-moving team
Essential Knowledge and Experience
- Strong and demonstrable customer engagement experience
- Experience of working in high performance environments
- Previous experience working with CRM systems, ideally Microsoft Dynamics
- Strong attention to detail
Desired Knowledge and Experience
- A knowledge of and interest in the technology sector
- Demonstrates a broad understanding of the technology industry landscape and the positioning and role of trade bodies
Interviews will take place virtually due to COVID-19.
This is a six-month fixed-term contract, initially home-based and will move to the London offices post-covid.
This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.
The successful candidate must have permission to work in the UK prior to commencement of employment. Due to the volume of applications received, if you have not heard back within 3 weeks of applying, please deem your application as unsuccessful on this occasion.
Please click the APPLY button to send your CV and Cover Letter for this role. Cover letters must be kept to a max. of 500 words.
Candidates with experience of; Memberships Officer, Membership, Office Administration, Membership Development, Client Relationship Management, Membership Administrator, Client Services Assistant, Client Support Administrator, Client Support Assistant, Customer Delivery Executive, Client Services Executive, Client Advisor, Customer Support Advisor, Business Support, Client Relationship Executive may also be considered for this role.
