Job Title: Meeting and Events Porter
Salary: Dependent on experience
Location: Harrogate
Job Type: Permanent, Full Time
Working Hours: 40 hours a week, working 5 out of 7 operational days of the week
A little bit about us:
Pavilions of Harrogate is an award-winning venue on the Great Yorkshire Showground. We have 14 function rooms and host over 500 events every year!
We love events from conferences and meetings to weddings and awards dinners and everything in between. The success of every event is important as all of our profits go towards funding the charitable activities of the Yorkshire Agricultural Society, which was formed in 1837, to support, food, farming, and the countryside.
About the Role:
As the Meeting and Events Porter, you will be working as part of a team under the supervision of the Operations Manager to prepare rooms for, and manage events in accordance with client’s requirements, always offering the highest standards of customer care.
What we can offer you:
- 6% employer contribution to pension scheme (Group Personal Pension scheme) 3% employee
- 26 days holiday (exc Bank holidays)
- Subsidised private healthcare scheme
- Life assurance of x4 annual salary
- 20% discount in our local farm shop
- Complimentary Great Yorkshire Show tickets after qualifying period
- Overtime paid at time and a half
Key Responsibilities:
- Meet and greet clients and ensure the smooth running of events
- Provide excellent customer service and ensure customer needs are met and exceeded
- Be familiar with all current and upcoming event details
- Manage casual staff ensuring the highest quality of customer service
- Able to work under pressure and to time constraints
- This is a physical role, which involves lifting, pushing, and carrying tables/chairs and other items regularly
- Assist with cleaning of kitchens, toilets, and storage areas as well as function rooms – this is a hands-on role
- Provide feedback from events, including compliments, suggestions or complaints, incidents and any relevant statistical or accounting information
- Maintain a high standard of personal hygiene and presentation, and wear the uniform provided
- Always adhere to all legal and company policies including but not confined to COSHH, Health and Safety and Fire
About you:
- Excellent communication skills
- Commitment to delivering the highest levels of customer service
- The ability and confidence to problem solve and deal with a variety of situations as they arise in a positive and professional manner
- Flexibility to work different shift patterns, which will include days, evenings and weekend work as required
- Excellent organisational skills and attention to detail
- To have or undertake and pass the training to become a Personal License holder, an SIA license holder, and a First Aider
- Have a full clean driving licence
This role would suit someone with a hotel/venue background, however we are also open to considering individuals from other sectors, if you have experience in customer service.
We will give the right person the skills and tools they need to thrive within our fun but dedicated team.
Please Note: due to the nature of the role, no sponsorship or relocation packages will be available for this position so all candidates must be eligible to both live and work in the UK to be considered.
If you like the sound of the role and want to join the Pavilions of Harrogate team hit APPLY or if you’d like to find out more info head over to our website to check us out!
If you’re uncertain if the role is right for you people with a background (or interest) in the following have excelled in the past: Event Assistant, Exhibitor Assistant, Porter, Venue Operations Support, Venue Assistant, Event Venue Services, Operations Coordinator, Project Manager, Hotel Assistant, Hotel Services Facilities Assistant, Hospitality Assistant, Conference Assistant, Events Porter, Conference Porter, Assistant, Venue Coordinator, Customer Service Assistant, Customer Service Team Leader, Customer Service.
