Job Title: Medical Agency File Handler/Customer Service
Salary: £17,250 (or NLW if applicable) (based on 39.5 hours per week)
Location: Manchester
Job Type: Full Time, Permanent
The company is a specialist medical agency, which provides expert appointment-booking support to personal injury lawyers and their clients, medical records pagination and other specialist services.
The Role:
They are currently seeking to recruit a Medical Agency File Handler to join their expanding company. This is an exciting opportunity for a talented administrator to work as part of a busy team of 19 people who provide excellent customer service in a fast-paced environment.
You will also be assisting with instructing experts to provide reports, as well as providing customer service support to solicitors, clients, experts, and their secretaries.
You will also be assisting with obtaining clients medical records from hospitals and GP’s and arranging treatments and investigations for their clients.
Main Duties and Responsibilities;
- Processing incoming mail into the case management system
- Instructing experts to provide reports on behalf of instructing solicitors
- Chasing experts for appointments, reports and other information as required
- Providing customer service support to solicitors, clients, experts, and their secretaries
- Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers.
- Communicating effectively with team colleagues
- Accurate recording of time expended in various activities on their case management system
- Accepting additional ad hoc tasks when requested
The Successful Candidate should have/ be:
Essential
- GCSE English & maths at Grade C or above, or equivalent
- Experience of dealing with customers on the telephone
- Knowledge of Microsoft Office packages including Word and Outlook
- Excellent standard of written and spoken English
- Ability to maintain client confidentiality at all times
- Ability to deal with high volumes of work and manage conflicting priorities
- High levels of accuracy and attention to detail
Desirable
- NVQs or qualifications in business administration
- Experience of working in a law or legal services firm in a fast pace environment
- Knowledge of Proclaim or other case management systems
In return the Company offers:
- Standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday but are happy to consider alternative arrangements, please tell upon application what you are looking for
- 20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period
- 3 holiday buy backs per year after 1 year of service
- Private medical insurance available after 2 years’ service
- Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company
- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
- Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately
- Free fruit delivered twice a week
Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.
Please click on the APPLY button to send your CV and Cover Letter for this role.
STRICTLY NO AGENCIES
Candidates with experience of: Administrator, Coordinator, Customer Service Representative, Customer Service Consultant, Customer Service Advisor, Online Customer Services, Order Processor, Client Service Coordinator, Customer Service Agent, Project Coordinator may also be considered for this role.
