Job Title: Medical Agency File Handler
Location: Sharston
Salary: £18,750 – £24,672.65 per annum
Job Type: Full time, Permanent
About Us:
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients.
The Role:
We currently have a full-time vacancy for a Medical Agency File Handler to join our vibrant team of 40 plus people, providing excellent customer service in a fast-paced environment.
Responsibilities:
- Instructing experts to provide reports on behalf of a solicitor and keeping open and effective communication regarding appointments, reports and information
- Obtaining medical records from hospital trusts, GP’s surgeries, and other healthcare providers
- Sourcing suppliers, arranging rehabilitation appointments and investigations
- Obtaining quotations and invoices from experts and rehabilitation providers
- Providing breakdowns of agency work and anticipated disbursements to Express Solicitors inhouse cost team obtaining invoices and chasing payments
- Quality checking, processing incoming mail and expert reports
- Accurate recording of time expended in various activities
Person Specification:
Required Qualifications / Training:
- GCSE English & maths at Grade C or above, or equivalent
Required Attributes:
- Knowledge of Microsoft Office packages including Word and Outlook
- Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail
- Ability to always maintain client confidentiality and commitment to customer service
- Ability to deal with high volumes of work and manage conflicting priorities
Desired Attributes:
- Experience of working in a medical setting would be of a distinct advantage
- Experience of working in a law or legal services firm
- Knowledge of Proclaim or other case management systems
Salary, Hours and Benefits:
- The salary is £18,750 – £24,672.65
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday
- 23 days holiday. Entitlement will rise 1 day per year to a max of 26 days per year of service, plus bank/public holidays
- Absence incentive: employees who complete three consecutive months with zero unplanned absence earn an additional half a day’s annual leave
- Three holiday buy backs per year after 1 year of service
- Optional pension salary sacrifice scheme after 3 months
- Private medical insurance available after 2 years’ service
- Birthday Holiday after 2 years’ service
- Death in Service – 2x salary based on annual salary only – eligibility commences when you join the company
Next steps:
If this sounds exciting to you, then we would love to hear from you!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; File Handler, Medical File Handling, Customer Service, Customer Service Team Leader, Customer Services Supervisor, Customer Service Manager, Customer Support Manager, Client Service Manager, Customer Service Supervisor, Client Support Manager, Account Consultant, Customer Service Leader, Client Account Manager, Client Relationship Manager, may also be considered for this role
