Materials Control / Office Administrator – IT Services

Job Title: Materials Control/Office Administrator

Location: Yiewsley, West Drayton

Salary: £25,000 Per annum

Job Type: Full Time, Permanent

Hours: 37.5 hours per week (Monday – Friday, 09:00 – 17:30)

Established in 1979 and incorporated in 1985, they’re one of the largest independent IT service & support companies in the UK. Their philosophy of ‘service beyond the call’ delivers a high level of support to all of their client’s communications and data management requirements.

They deliver a consultative approach by understanding Client’s needs, strategy and long term objectives, enabling better productivity.

The Role:

The primary purpose of the role is administering internal and external sub-contractor processes and relationships with a particular emphasis on accuracy, negotiation, service levels, quality and “right first time” ethos.

Main Duties and Responsibilities:

• Maintenance of Sub-Contract database including all equipment under contract with 3^rd parties
• Constant review of “external engineer ‘ to ensure the date given to Customers for visits is achieved/updated as per predetermined SLA
• Negotiation with Sub-Contractors to obtain quotes and service client requirements within SLA
• Raising Purchase Orders daily at agreed correct prices
• Booking in of Purchase Orders (after obtaining completion of work sign-off)
• Establishing and administering supplier related contracts and agreements including monthly contract invoicing and contractual changes
• Liaison with Sub-Contractors, Customer Services/other internal teams on progress and resolution of each Service Order Job
• Provide information and resolution to invoice queries from the Finance team and or with Sub-Contractors/Suppliers
• Focus on decreasing costs and while achieving continual service improvement

• To support the development and implementation of best procurement/business practices
• Work closely with all internal teams to achieve total customer satisfaction
• Supporting the operational team with administrative duties and tasks when required

About you:

Skill Profile

• Demonstrate previous experience of Sub-Contractor liaison preferably in an IT environment.
• Prior Purchasing and or Supplier experience is essential
• Analytical/Logistical experience is also essential
• Experience of Customer/Supplier telephone liaison and written communication
• Intermediate/Advanced MS Office skills
• Excellent communication skills at all levels of the business

Personal attributes

• Thorough, demonstrates attention to detail
• Able to work on own initiative with minimum supervision
• Organised and able to identify and prioritise work
• Good documentation skills
• Team player
• Must appreciate importance of standards
• Methodical worker
• Logical Thinker

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Supplier Liaison, Purchasing Assistant, Equipment Subcontracting Administrator, Technical Customer Services, IT Procurement, IT Sub-contracting, IT Equipment Hire Administrator, Hire Coordinator may also be considered for this role.