Job Title: Life & Health Protection Underwriter
Location: Home Working
Salary: Competitive
Job type: Permanent, Full time
Guardian was “re-born” with a simple objective….to make life better. It’s at the core of everything we do and we’ve worked hard to turn an idea into an exciting business proposition. We’ve bought together the best capability, technology and people to create a business that challenges conventional thinking, and approaches things differently.
We believe that by being trusting we will be trusted in return. For our business that means providing Financial Advisers and their clients with products and services that they can be certain of. For you that means being part of a team where you can really make a difference, and part of a culture that is driven to make life better. You’ll be in an environment that you can trust to do everything it can to help you grow and succeed.
About the Role:
The Life & Health Protection Underwriter reports to the Head of Underwriting Operations and is responsible for providing Customer Service to our Adviser Partners and Policyholders to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
- Effective and prudent assessment of risks that are processed within the operational underwriting
- Provide thorough and robust justifications of decisions and refer cases to third parties including CMO and re- assurers
- Be able to communicate well both verbally and in writing to give clear instruction & reasons for decisions
- Manage customer expectations and portray Guardian’s high standards and underwriting services
- Point of contact for Customer Services team and distribution teams
- Provide retrospective underwriting of cases for the claims area and claims committee
- Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
- Manage own time and workloads to meet internal Service Level Agreements and quality standards
- Develop and maintain relationships across the department and the business ensuring a cohesive working environment for everyone
- Driving efficiency improvements to reduce cost required to service new business and in-force book, including internal initiatives within the team as well as supporting cross-company projects
- Maintain own personal knowledge using resources available – Terms and Conditions, Website, Standard Operating Procedures and Training
- Challenge processes where efficiencies can be realised for the team
- Incorporating & ensuring adherence to the FCA’s ‘Treating Customers Fairly” consumer & conduct risk requirements
- Identify, report, and escalate areas of risk/ potential suspicious activity
- Identify vulnerable Customers and adapt behaviours accordingly
About you:
Key Skills Required:
- Experience in Life & Health Protection Underwriting and customer services
- Ability to work with colleagues at all levels and with external parties
- Ability to identify various Customer types and adapt accordingly
- Complaint management
- Stakeholder management; internal and external
- Objection handling; internal and external
- Ability to manage own time and work priorities
Objectives:
- Operate within authority levels agreed by the Head of Technical Underwriting
- Meeting agreed Service Levels for Underwriting tasks
- Meeting agreed quality standards, including QA, complaints, and breaches
Compliance:
- Incorporating & ensuring personal adherence to the FCA’s ”Treating Customers Fairly” consumer & conduct risk requirements
- Completion of all mandatory compliance training
Benefits:
This is a fantastic opportunity to develop professionally with great career prospects and a generous benefit package which includes:
- Training
- Support with professional qualifications
- Private Medical Insurance
- Life Cover
- 25 days holiday
- Company pension scheme
- Additional option benefits and staff discounts
Please click on the APPLY button to be directed to the company’s recruitment page.
Candidates with the relevant experience or job titles of; Underwriter, Financial Services Underwriter, Life and Health Advisor, Life and Health Insurance, Underwriting Consultant, IFA, Insurance Underwriter, Independent Financial Adviser, Customer Services, Customer Service Advisor, Customer Service Executive, Customer Support, Customer Service Administrator may all be considered for this role.
