Lending Services Mortgage Packager / Mortgage Administrator
The Company:
The Company, a well-established Lancashire Building Society, pride themselves on doing what’s right for their members and mortgage intermediaries and are constantly evolving their thinking around their customer voice to deliver a fantastic service and product range.
Why Them?
Their customers tell them that they are friendly, trusted and reliable. They pride themselves on highly personal service, contactable staff and the ability to make a difference to all their members.
Being part of a valued team you will share this special customer journey with them. You will package their Direct and Introduced mortgage cases, collating all required information from initial receipt until Activate.
Their five core values define what they’re all about and what makes them tick:
- Make a lasting impression – leave people better than before you found them
- Proud of their past and excited about their future – make sustainable decisions that last for generations
- Passionate about people – be warm, straight talking and genuine
- Work together – be a team player, celebrate success, be supportive and give your all
- Deliver on promises – if they say they’ll do it, they will
You will be responsible for:
- Carry out credit checks/CallML checks
- A copy of the credit report detailing any outstanding debt, payment history and electoral roll detail is to be printed for the file
- Collate/print all relevant documents – FCA register, Law Society, Cascade, CSR4 prints for Solicitors and Introducers, Right Move prints
- Input case to stage 00. Case entered into Activate system to log initial receipt.
Complete progress form. Progress form details account number, product, repayment type, case owner etc. - Contact customer to secure payment of any mortgage/valuation fee. Fee payment taken by card over the telephone
- General check of all information. Case passed to Mortgage Underwriter for full assessment
- Following case assessment by Mortgage Underwriter – Complete relevant section of mortgage progress form- progress form to be updated when information received
- Inputting case details – customer, property, broker, solicitors etc. into Activate taking case form stage 00 to stage 25 ensuring all relevant information is recorded correctly
- Print valuation report – pass to mortgage underwriter for checking. Once received instruct LMS (Solicitors)
- Ensuring all required references/outstanding information – employers, accountants, lending to retired are requested and received – passed to mortgage underwriter for checking
- Preparing file for Mortgage underwriters. Once all above received file to be taken to stage 25 and passed to Underwriting
- Answering telephone enquiries regarding mortgage pipeline case and general mortgage policy questions
What are they looking for?
An ability to provide excellent customer service is essential alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions.
They are looking for their next team members to have a good standard of general education, be aware of Society policy and products, mortgage regulation, good communication skills, ability to deal with queries, problem solve and have a willingness to work some Saturday mornings.
You will have?
- Grade C or above – Maths & English or a level of previous mortgage knowledge
- CeMap qualified or willing to undertake qualification
- Excellent oral and written communication skills
- Computer literate, ability to use Microsoft Office
- Ability to work under pressure
- A good understanding of the Society’s credit risk management policy and product restrictions
What are you waiting for?
If you enjoy giving great customer service then why not come and join the team.
They offer great benefits:
- Starting salary between £16,524 – £19,008 per annum
- Additional remuneration linked to organisational performance
- Hours available on a Saturday at Saturday rate
- 23 days holiday (increase with length of service) plus bank holidays
- Contributory pension scheme (along with a death in service scheme when you join the pension)
- Simply health level 1 cash plan
- Employee assistance programme
- Free onsite parking
What you need to do
The position is based in their Principal Office in Nelson, Lancashire.
Please click the APPLY button to send your CV & covering letter stating why you are suitable for the role, which location you are interested in, and the desired hours.
Please note that CV’s without a covering letter will not be considered. This post will close on Friday 2nd August 2019 or sooner if sufficient applications are received.
Candidates with the relevant experience or job titles of; Underwriter, Underwriting Consultant, Mortgage Underwriter, Independent Mortgage Adviser, Mortgage Advisor, New Build Mortgage, New Build Mortgage Adviser, Mortgage Consultant, Mortgage, Planning Adviser will also be considered for this role.
