Job Title: Junior IT Support Hero / IT Support Engineer / IT Technician
Location: Watford
Salary: £18,000 – £22,000 depending on experience
Job Type: Permanent, Full Time
About us:
We are a successful small Watford-based business looking for an IT Support Hero to join our team. For the last 17 years, we have been supplying Managed Services and IT Support to primary schools in the area. Expanding through reputation and word of mouth, we provide trusted virtual IT management and technical support to the schools.
The role:
As our IT Support Hero, you will be responsible for front line support providing onsite, telephone, email and remote support. You will be based at primary schools in and around Watford. Some support tasks can be carried out from home.
Each day you will be visiting 2 to 3 schools. Every school has regular weekly visits of approximately 2-3 hours during term time. Large project and installation work is carried out during school holidays.
About you:
We would like to hear from ambitious IT Support professionals who want to join a busy company in an active role. The ideal candidate is at the early stages of their career with one or two years of experience, that is looking to expand their skills whilst enjoying their work.
You’ll also:
- Possess excellent communication and listening skills
- Know how to set priorities and has strong time-management
- Enjoy helping people and is friendly, positive and confident
- Be prepared to ‘go the extra mile’ and is patient, approachable and flexible
- Be someone inquisitive who owns the problem
- Look for opportunities of improvement in our schools and our company
- Be able to take direction and work both independently and with team members
- Have good diagnostic skills, a methodical approach and attention to detail
- Have a genuine interest and enthusiasm for technology
Key requirements:
- Own car
- Full clean driving licence
- Eligible to work in the UK
- Living within a 15-mile radius of Watford
- We must be able obtain DBS check for all successful applicants
- You must be able to provide a clear Disqualification Declaration
- DIY skills a definite plus
Technical requirements:
- Windows 7/8/10 professional
- Windows Server 2008/2012/2016/2019
- Active Directory and Group Policy
- General office applications (E.g. MS Office)
- PC Hardware knowledge (replacing hard drives, power supplies etc)
- Printing
- Networks (wired and wireless)
- Software installation
- Interactive whiteboards/projectors
- Installation, configuration and maintenance of the above
Desirable skills:
- Scripted installations
- Visual basic programming
- Google G-Suite
- Apple IOS and app management
- MS Office 365
Benefits:
- Being a key member of a dedicated team with exceptionally helpful colleagues
- Being highly valued and appreciated by our customers as their Support Hero
- Sociable and varied work environment without being stuck in the office
- The opportunity to stretch yourself and be exposed to a wide range of technologies
- Possibility to explore career opportunities
- Opportunities for personal development: we encourage and support staff to develop in areas of their personal interest or to get industry related qualifications where it is in line with our business needs
- 28 days holidays per annum (including Bank Holidays)
- Mobile phone and laptop provided
- Flexible working hours can be accommodated for the ‘perfect’ candidate
Please click the APPLY button and you will be redirected the careers site to complete your application.
Candidates with experience or relevant job titles of; IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered for this role.
