Job Title: Junior Domestic Operations Officer
Location: London
Salary: up to £25,500 per annum depending on experience
Job type: Full time, Permanent
About the role:
As the Junior Domestic Operations Officer, you will report to the Head of Operations and also be supervised by The Team Leader DOMOPS.
You will have responsibility for the processing of a variety of back-office transactions, cash movements to and from the Vault, and processing of foreign exchange transactions. The role requires an excellent understanding of the banks processes, effective communication skills with internal and external clients and the ability to prioritise workload.
Key duties:
- Process and settle all Treasury transaction within agreed SLAs. Process confirmation and related payments to Treasury transactions and ensure counterparty payments and confirmation are accurate and received within agreed SLAs
- Process and post internal ledger entries, including expense and revenue items and ensure that the appropriate unit is debited with corresponding expense and credited with appropriate revenue
- Process all Foreign Exchange treasury transactions, and prepare and despatch required counterparty Swift confirmations, within 15 minutes of deal time so that any errors are detected and corrected to avoid financial and reputational loss
- Same day checking of Teller’s batch to identify errors before close of business to enable rectification to avoid financial and reputational loss
- Prepare timely reconciliation of all key internal accounts and arrange for immediate follow up and resolution
- Effect daily settlements to Master card
- Perform all Cash and Teller Services
- Process customers BACs, CHAPS, Direct Debit, Faster Payment and other internal transfers
- Process BACS/DDIC returns same day and provide effective follow-up with other banks when required
- Receiving and paying cash to customers while ensuring timely and error free processing
- Receiving, processing and preparing clearing instruments, for example cheques
- Monitor all clearing instruments to ensure that all deadlines are met, e.g. return of unpaid/rejected items
- Prepare cheques for payment of the Bank’s bills and expenses
- Process and post internal ledger entries, including expense and revenue items and ensure that the appropriate unit is debited with corresponding expense and credited with appropriate revenue
- Vault custodian, handling daily internal cash movements and maintenance of vault register
- To escalate customer enquiries and service requests when necessary, directing them to the correct area for resolution
- Ensure appropriate follow-up is carried out on complex or difficult customer enquiries, seeking additional expertise or help from colleagues if required, but always ensuring that problems are resolved to the customer’s satisfaction
- To complete all Customer transactions efficiently and accurately using in-house systems
- Achieve and maintain a high level of Customer Service at all times
- Deal with customer complaints and enquiries in a professional and courteous manner, by taking ownership of Customer issues, escalating them if necessary and ensuring that problems are resolved to the customer’s satisfaction
- Adhere to policy and procedure both internal and external for the protection of the Customer and ensuring that the customer is treated fairly
- Ensure that all work is carried out in accordance with the bank’s laid down policies and procedures
About you:
- Understanding of settlements, interbank clearing, and other back-office functions
- Good organisational and interpersonal skills
- Must have excellent telephone skills / manners and good written communication skills
- Strong skills with MS Office products, particularly Word and Excel
- Helpful and efficient when dealing with clients, be able to work well under pressure and be a dedicated team player
- Must be proactive and have a flexible approach to working
- Must have a keen attention to detail and a willingness to learn
Key competencies/ skills
- Customer Service Skills
- Team Work
- Overall Effectiveness
- Communication Skills
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Office Assistant, Admin Support, Secretary, Finance Assistant, Office Support, Admin Assistant, Business Support, Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Customer Service Assistant, CSA, Front Desk may also be considered for this role.
