Job Title: Software Developer
Location: Hemel Hempstead
Salary: Negotiable, £48,000 – £50,000+
Job Type: Full Time, Permanent (37.5 hours per week)
Working Hours: 9.00am to 5.30pm Monday to Friday
The Company is an exciting established Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best-known brands across the world in the UK, US and Australia. Today, their aim is simple: To help their customers make every contact centre experience satisfying and secure for consumers. Come and discover what’s refreshingly different about them.
As a seasoned Developer, you will produce high quality Object Orientated code with minimal defects, from inception to fruition, using your knowledge of software engineering principles and best practice. You will be working on a range of complex projects across their portfolio of clients that run on their Linux-based voice & web platform.
Key aspects of this role include:
- Building complex multi-channel self-serve applications
- Dialogue design
- Third party integration supported by their team of software engineers
- Work closely with their Speech Scientists
If you are a passionate and enthusiastic individual seeking a new challenge, and this sounds like a fit for your skillset, why not find out more about the company and this exciting opportunity.
Their Culture:
With over 250 colleagues spread across the globe, they are a friendly bunch with a lot of knowledge and exciting plans. They are serious about what they do, but they certainly have a sense of humour. They are brimming with friendly, energetic and creative individuals, who are proud to be a part of their unique success story.
Their values sit at the heart of their culture and are summarised below.
- They Encourage and support everyone to grow
- They Challenge, listen, and are open minded to change and suggestions from others.
- As trusted advisors, they use their Knowledge to solve challenges and deliver the best for clients
- They take personal Ownership to strive for excellence in whatever they do
- They are welcoming, embrace diversity and respect each other in a spirit of true Humanity
The Role:
They are growing rapidly and to support their success they are seeking an exceptional and experienced IVR Developer to join their innovative and dynamic team. You will bring your passion and enthusiasm to work with a variety of their high-profile clients.
On a personal level, you will be a great team player with well-developed analytical and problem-solving skills and, above all, they’re looking for someone with a strong desire to learn and grow with them.
Key responsibilities:
- Building complex multi-channel self-serve applications
- Dialogue design
- Third party integration supported by their team of software engineers
- Work closely with their Speech Scientists
Technical Skills:
Essential
- Familiarity with telephone systems and platforms
- VXML and CCXML
- JavaScript / ECMAScript
- Interactive Voice Response
- Computer telephony Integration
- SIP
- Speech recognition and text to Speech (Nuance preferred, grXML experience a plus)
Desirable
- 3+ years commercial experience
- Comfortable with ticketing (JIRA) and version control systems (preferably GIT)
Knowledge and experience in one or more of the following highly advantageous:
- Solution / architecture design
- PCI-DSS
- Avaya
- Holly/West HVP
- Asterisk
- MySQL
- VOIP
Company benefits
- 25 days holiday and increases with service
- Excellent Share Incentive Scheme
- Life insurance
- Simply Health scheme
- Access to group Bupa membership scheme.
- Pension scheme
- Discretionary annual bonus
- Employee Recognition schemes
- Free tea, coffee, fresh fruit and snacks
- Relaxation floor (lunch area, quiet room, pool table, Xbox)
- Well-being initiatives, such as in-house Reflexology and Sports Massage
- Discounted offers
- Team days and Volunteering events
- Christmas & summer company events
- Focused on education and training (conference attendance, higher education sponsorship)
As no relocation or sponsorship packages will be provided, only applicants who are currently residing in, and are eligible to work in, the UK will be considered.
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; IVR Developer, IVR Engineer, IVR Technician, DevOps, Telecom Engineer, Solutions Architect, Telecom Technician, Web Application Security, Telecommunications Engineer, Software Developer, RF Telecom Engineer, IT Engineer, HTML Developer, Web Design, Web Development, PHP Developer, Senior Software Engineer, Software Engineer, Service Engineer, Senior Software Developer, Systems Developer, Product Developer, Web Developer, IT Developer, Programmer, APIs, REST, SOAP, JavaScript, TDD, CSS, SASS/LESS, IVR, Avaya CTI, Cloud PaaS/SaaS, HTML5, CCXML, VXML, PCIDSS, Linux will also be considered for this role.
