Job Title: IT Technician / Management Information Assistant
Location: Nelson, Lancashire
Salary: £19,320 – £22,212 per annum
Job Type: Full Time, Permanent
The Company:
The Company, a well-established Lancashire Building Society, pride themselves on doing what’s right for their members and mortgage intermediaries and are constantly evolving their thinking around their customer voice to deliver a fantastic service and product range.
Why Them?
The Company is not afraid to be innovative and analytical in their approach, so you’ll be encouraged to share ideas and empowered to try new things. If you like challenging work and a friendly, flexible working environment with lots of opportunities for personal and professional development in both marketing and wider within financial services, you’ll be right at home.
The Company has been supporting their members with their savings and mortgages since 1860. They share a mutual goal with their members to help create those special moments in life.
Their people define their brand and are committed to their core values:
- Make a lasting impression
- Passionate about people
- Proud of The Company’s past and excited by their future
- Working together
- Delivering on promises
So if you’d like to be part of the team that helps to shape, drive and deliver the Company future then get in touch!
What are they looking for?
The role supports the IT function in delivering a service that meets both the business objectives and regulatory requirements. The role holder will provide first to third line support and administer various IT systems to provide a high-quality IT Service. A key part of the role will be liaising with external IT service providers to resolve any managed service issues.
Key Responsibilities:
Provide IT service for all staff across the society (60%)
- Processes jobs required for the efficient operation of the IT department such as password re-sets, telephone support, technical queries and general IT admin.
- Provide first to third line support on any IT related issues that may arise. (A working knowledge of Windows10, Active Directory, Group Policy’s & MS Office 365, with an understanding of Exchange will be required).
- Support IT and Business change projects as required.
- Ability to escalate technical issues outside capability to other IT staff or external providers.
Production of Management Information (MI) (20%)
- Produce reports and data extracts on request from end users utilising excel to ensure user requirements met within set timescale.
- Various areas will have MI requirements and post holder will need to produce reports on customer insights data for inclusion in board papers and other reports.
Business/Product Support (20%)
- System Configuration including creating products for internal departments and external Brokers/Customers.
- Support the Business with a variety of technical developments.
Required Knowledge, Skills & Experience:
- IT or IT related qualification(s)
- MS Office skills (Outlook, Word, Excel and PowerPoint) with advanced Excel spreadsheet abilities
- Working knowledge of Windows10, Active Directory and Group Policy’s.
- Good communication skills with the ability to form good relations with staff to deal with any Issues on a day to day basis
- Highly numerate with an ability to analyse data and produce easy to understand reports
- Ability to organise a varied workload and prioritise tasks to meet agreed deadlines
- Ability to multi task and prioritise a varied workload to pro-actively resolve IT issues
- Proven track record of working with data, whether through university or work experience
Company Benefits
On completion of the three month probation period every employee is eligible for the following benefits:
- Starting salary of £19,320 – £22,212 per annum
- Additional remuneration linked to organisational performance
- Hours available on a Saturday morning at an increased rate
- 23 days holiday which increase on length of service plus bank holidays
- Contributory pension scheme
- Simply health level 2 cash plan
- Employee assistance programme
- Free parking
Please click the APPLY button to send your CV & Cover Letter for this role.
Please note that CV’s without a covering letter will not be considered
Candidates with the relevant experience or job titles of; Management Information Support, Reporting Assistant, MI Support, MI Analyst, Operational Reporting, Junior MI, Reporting Analyst, 1st Line Technical Support IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support will also be considered for this role.
