IT Technician
About Us:
Established in 2000, Express Solicitors is an award-winning law firm that deals in personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.
Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.
Role:
Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage.
The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.
Job Description:
- Administration of in-house software
- Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments
- Support for deployed printers, scanners and other peripherals across the network
- Support for remote working arrangements through Microsoft Terminal Services
- Support for company mobile phones or other mobile devices
- Support for company telecoms system
- Responsibility for maintaining a comprehensive asset register and warranty database
- Support for security systems linked to the IT network
- Some travel to branch office (Haydock) may be required on an ad hoc basis
Person Specification:
Essential criteria
- A minimum two years experience working within IT Support
- Knowledge of Windows based operating systems and troubleshooting common problems
- Understanding of network infrastructure and technology
- Understanding of computer hardware and peripherals
- Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines
- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
- Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
- Excellent organisation and time management skills
- Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver
Desirable criteria
- Knowledge of Proclaim case management and experience of working with software provider Eclipse
- BigHand digital dictation
- Dragon speech recognition
- IP telephone systems e.g. Avaya IP Office
- Experience of working in the legal industry
Salary, Hours & Benefits:
- The starting salary is £22,000 to £25,000
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday
- 3/2 alternative working from home pattern staff after probation
- 23 days holiday a year, rising to 26 days (3 days reserved for Christmas closure of the office)
- 3 holiday buy backs per year after 1 year of service
- Extra day’s holiday for your birthday after 2 years’ service
- Private medical insurance available after 2 years’ service
- Attending fee earner meetings and training sessions (every other month)
- 3 appraisals per annum to discuss career and progress towards a training contract
- Death in Service – 2 x salary
- Active social committee with generous departmental and firm-wide social budget
- Active training culture and various groups and events such as Diversity & Inclusion
- Netball / Football team, 10km Manchester team and more
- Enhanced Maternity Leave payment if you have over 1 year tenure
- Other benefits including Employee Assistance Programme, free fruit & annual flu jab
Recruitment Process:
To apply, send a CV and covering letter!
Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.
We rate skill and ability above all else and our recruitment policy encourages applications from all.
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Candidates with the relevant experience or job titles of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician will also be considered for this role.
