Job Title: IT Technical Support Specialist
Location: Bracknell
Salary: £27,000 – £33,000 (Experience Dependant)
Job Type: Permanent, full time (42.5 hrs p/w)
The Company:
GFR Tech provide end to end IT Solutions and Managed IT Services for small to medium sized businesses. We provide Consultancy, Installation and IT Support Services. Our solutions bring together all aspects of IT within a business and we are committed to providing exceptional service to all our customers. We have a proven track record with a broad range of clients including: Medical, Veterinary, Real Estate, Design & Construction, Finance, Leisure Attractions, Sporting Venues, Retail Outlets, Hospitality, Warehouses and Offices.
The role:
We are looking for an IT Technical Support Specialist to join our small & friendly team to provide office-based telephone support.
The key technical skills required for this role include:
- Windows and Mac Desktop Support, Servers, Networking, WIFI, CCTV, IP Telephony, Access Control
Candidates need to show experience with:
- Windows 10/11, Mac OS, Active Directory, Office 365, Azure, MS SQL Server, Desktops, Laptops, Servers, Networking, DNS, Draytek Routers, TPLink Switches, Netgear Switches.
The role will be Monday – Friday 9.00am to 5.30pm with a working day of 8.5 hours including lunch.
Remote weekend support (on a rota basis roughly one weekend a month) will also be a part of your job with additional pay when working weekends.
Essential Requirements:
- Education: A-Level or equivalent (preferred)
- Experience: IT and networking: 2 years (required)
Ideal Requirements:
- Our ideal candidate will be able to multi-task with excellent time-management and be expected to report back to senior management with an accurate account of outstanding support issues.
- You will have experience of support ticketing systems and need to be customer focused and methodical.
- You will also need to be smartly presented and have good communication skills.
- Our modern office and shared facilities are based in Bracknell (close to the town centre) and we offer free onsite parking. Applicants must live within 30 minutes of our Bracknell office.
Benefits:
- We have onsite FREE parking.
- Free cycle hire during the day.
- Various intercompany leisure activities such as Pool, Table Tennis, Table Football, Food Trucks & Food Events.
If you’re interested in the role and would like to put yourself forward please hit APPLY Candidates with experience of: IT 2nd Line Support Engineer, IT 3rd Line Support Engineer, IT Service Desk Technician, 2nd Line Support Technician, IT Technical Support Specialist,3rd Line Support Technician may also be considered for this role.
