IT Systems & Infrastructure Engineer (Field Engineer)

Job Title: IT Systems & Infrastructure Engineer (Field Engineer)

Location: Reading

Salary: £40,000 – £50,000 per annum

Job Type: Full Time, Permanent

An exciting opportunity has arisen to join us as an IT Systems & Infrastructure Engineer, covering a rapidly growing client base in and around Reading/Newbury/London and other regions.

Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually.

About the role:

You will be an expert in installing and maintaining Network, WIFI and Microsoft Cloud solutions (365, Azure etc) including IT systems such as on-premise Virtual servers, SAN environments, desktops, Citrix and Hosted infrastructure. You will possess excellent troubleshooting and problem-solving skills and be comfortable leading on elements of project implementation from a technical perspective.

You will be regarded as the lead support specialist for several of our clients and as such we are keen to identify someone who builds relationships easily and is passionate about delivering excellent customer service all the time.

This is the perfect opportunity for someone currently working as a Field Engineer or someone looking to progress into a role at this level.

Experience:

• Previous experience within a similar field-based role.
• Have a versatile approach to new technologies and be able to demonstrate learning capabilities.
• Previous experience of client site visits performing a variety of Proactive Maintenance task.
• Ability to confidently design, install, commissioning and maintaining a range of IT infrastructure systems to include on-premise Servers, End point security, Firewalls, Wifi alongside a security stack of products.
• A solid knowledge of IP, networking, and IT infrastructure, with key focus around HP/Aruba, Meraki or Ubiquiti networking.
• Ability to run, patch and terminate cabling to support installation of new hardware.
• Ability to provide training to end users for systems being installed and managed.
• Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc.
• Exposure to support systems covered by client contracts.
• Experience in remote diagnostics including analysis and monitoring.
• Experience managing BDR environments, both cloud and on-premise using Datto & Veeam.

Additional Technical Experience which would be of benefit:

• Proven knowledge and ability to work on issues relating to Networking, WIFI, CCTV and Desktop systems etc.
• Server infrastructure consisting of Windows HyperV, Citrix and VMWare.
• Full System knowledge of Meraki, HP/Aruba, Ruckus, Watchguard hardware to cover installation, maintenance and troubleshooting.
• Network architecture and system management, including configuring devices consisting of routers, firewalls, and switches (L1, L2 & L3).
• Security process & procedures, which promote best practice security while maintaining a functional user base.
• Proven knowledge of a variety of IT & security infrastructure platforms.

Personal Attributes:

• Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions.
• Ability to clearly communicate complex technical issues to non-technical clients.
• Recognises the importance of frequent and clear communications.
• Keen to research new products and information around technical solutions that could provide answers and solve problems.
• Feel that every day is a day of learning and knowledge.
• Harnesses pressure to deliver results.
• Full UK driving license and use of own vehicle.

Why join us?

• We make work life balance a normal, not a benefit.
• A fun and productive place to work.
• Great team of people to work alongside.
• Workplace Pension.
• Comprehensive in-house and external training offered.
• Competitive salary that reflects your skills and experience.

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV for this role.

Candidates with experience of: Hotel Technologies, VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician may also be considered for this role.