Job Title: IT Systems Engineer
Location: Newbury
Salary: Competitive depending on experience
Job type: Full time, Permanent
Are you passionate about IT? Would you like to pursue growth and learning? Do you like problem solving and embracing Innovation?
As a Client and Tech focused MSP, they have a new opportunity for technically focused person looking to move their career onto the next level. Due to their commitment of delivering high level solutions to the expanding range of clients, they are looking for an IT Systems Engineer to join their technical team. They have Offices in Newbury, Manchester and a team of field engineers working out of London and you could become part of this dynamic team.
Role Overview:
The role will be based in the Newbury office, providing both onsite and remote support for their clients based throughout the UK as well as working on client related projects implementing new solutions. They’re looking for a knowledgeable, skilled and experienced Technician who has experience of a wide array of IT technology and is comfortable working in both a technical support and project led environment.
They are looking for people with an enthusiasm for Technology, a skill set to deliver all requirements around a range of IT systems, along with the confidence to work on their own initiative. This opportunity is perfect for the person looking to work within a fast growing; yet established technology focused Managed Service Provider.
Main Responsibilities:
- Using tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients
- Troubleshooting support desk issues across a wide range of technologies, providing efficient long-term solutions – Working in both a 2nd and 3rd line capacity
- Pre-build solutions and testing prior to system deployment
- Pre-Sales Technical solutions design and assistance
- Being available to be deployed to a client site to resolve issues that require an onsite presence
- Project related installations of IT systems and Solutions
- Liaising with 3rd parties to resolve issues with bespoke applications
- Updating a ticket management system to maintain a detailed record of all faults and fixes
- Maintaining technical documentation to ensure client records are up to date
- Working as part of a team on project related work, assisting with planning and implementation activities
- Reporting to the Technical Services Manager you will be responsible for providing technical services and support for a variety of high-end clients across a full range of technology systems provided by the company
The Candidate:
- A desire to learn and adapt to new skills and technologies
- A great team player with the ability to inspire confidence in clients through helping non-technical people understand technical aspects
- A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services within the commercial sector
- 3rd line support and field experience with advanced Microsoft desktop and server skills including Windows 8/10 and Windows Server 2012 to 2019
- Networking knowledge and skills with experience of maintaining converged network solutions
- Supporting (HP and IBM) and building Physical & virtual servers
- Demonstrable experience with DHCP, DNS and group policy
- Office 365 & Azure knowledge and migration experience
- Knowledge of vSphere & Hyper-V – Hypervisors
- Experience in remote diagnostics along with analysis and monitoring
- Experience managing backup environments, both cloud and on premise using Datto, StorageCraft & VEEAM
- Participating in ongoing projects such as the implementation of better working practices and system improvements
Please click on the APPLY button to send your CV and Cover Letter for this role.
