Job Title: IT Support Technician
Location: Blackheath, London, SE3 0PW
Salary: Depending on experience
Job Type: Full time 35 hours per week
Our most valuable resource are the people within Morden College; they provide the supportive, caring and inclusive environment both for colleagues and for our Residents. Our culture encourages and supports creativity, celebrates our differences and the similarities that draw us together as a community and promote the highest standards of individual behaviour and accountability in everything we do.
Morden College is a charity that is dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives of its residents as well as their families, over the last 300 years. The Charity’s core purpose is to provide older people who are in need with a home for life within it’s beautiful grounds, with amazing facilities and surrounded by its caring people, who work tirelessly to provide the highest quality of care.
Our Charity’s Community Services are provided in the Almshouse accommodation at Blackheath and at Ralph Perring Court in Beckenham, through the vibrant communal space in the John Morden Centre and the case management approach that proactively identifies, assesses, and supports the most vulnerable in our community. Our residential care home, Cullum Welch Court (“CWC”), provides personal nursing and dementia care 24/7. With 32 beds, it is small enough to maintain a personalised service to its residents, yet large enough to provide the facilities required to meet their range of needs.
Morden College is regulated by the Care Quality Commission (CQC).
Job Summary/Purpose:
The IT Support Technician will be an important role within the IT team, working closely with the Head of IT to provide technical support to users across the college. In addition to the day to day operations and resolving technical queries and issues, the IT Support Officer will support the delivery of IT solutions and services within the college and ensure these are aligned to organisational plans, strategic initiatives and process’.
The Candidate:
- A degree or relevant technical qualification or equivalent through training / experience e.g. MCSE, MCP, CCNA.
- Experience of supporting an IT environment at 1st and 2nd line support levels.
- Knowledge and experience of administering and supporting an Office 365 environment, including Word, Excel, Powerpoint and Outlook.
- A good knowledge of desktop operating systems including Windows 7 & 10.
- Experience and understanding of network communication protocols such as TCP/IP.
- Excellent verbal and written skills and the ability to present to stakeholders at an appropriate level.
Key Duties & Responsibilities:
IT / IS Support (in conjunction with external support organisations):
- To ensure IT/IS systems are supported ensuring optimum use and maximum benefit by and for users, owners and all other stakeholders.
- To liaise with HR and other department managers to ensure the IT requirements of new starters and those transferring roles are met and IT equipment is issued and returned from leavers as required.
- To react in an unsupervised manner to problems of a complex nature using initiative and experience to trace, track, report and resolve issues arising from system failures, and document as per departmental procedures.
- To implement support activities that will contribute to the delivery of IT/IS services as outlined in the departments yearly work plans.
Microsoft 365 Sharepoint
- To take on the role of MS Sharepoint Administrator and the go-to person for all user issues.
- To upload and replace departmental/organisational Sharepoint content as and when required.
Telephony / Communication Services
- To support the Colleges telephony system (including deployment and support of VoIP and unified telecommunications solutions) across College sites and between suppliers, where required.
IT Administration
- To produce regular IT helpdesk and telephony statistics on a monthly basis.
- To ensure an accurate inventory is maintained at all times, including the transfer of systems from and between service users.
- To actively participate in the production of departmental documentation and ensure it is updated, maintained and distributed accordingly, where required.
Benefits:
- We will provide you with 25 days’ holiday plus bank holidays, additional holidays for long service and during Christmas (T&Cs apply),
- Enhanced pension
- Subsidised meals
- Free onsite parking
- 24/7 employee assistance programme
- Life assurance and flexible working.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Support Officer, IT Support, IT Officer, IT, IT Technical Support, IT Administrator, IT Support Engineer also be considered for this role.
