IT Support Technician

Job Title: IT Support Technician

Location: Haslingden

Job Type: Permanent

Working Hours: 37.5 hours per week

Salary: £19,500 – £21,500 pa, based on skills, experience and qualifications

About The Role:

We have an exciting opportunity for an enthusiastic IT Support Technician to join our growing IT Team, based within a busy and vibrant manufacturing environment. It’s the ideal role for someone looking to build a career in IT and to broaden and strengthen their existing technical skills. You will be the 1^st line of support for everyday IT issues/queries, responsible for troubleshooting and providing efficient and timely solutions to users at all levels of the business.

Here’s What You Can Expect To Be Doing:

• Monitor and manage support requests through existing helpdesk system
• Liaise with different departments to discuss issues and plan resolutions
• Escalate issues which cannot be resolved – either to 2^nd line internal support or external hardware vendor
• Setup of computers, laptops, and printers
• Setup of user account and Office 365 email addresses

When You’ll Be Working:

You will be working a 37.5 hour week between Monday to Friday.

A Few Things About You:

• Self-motivated and can work under pressure
• Ability to manage workload and prioritise task completion
• A logical approach to troubleshooting/fault finding
• A can-do attitude, able to overcome obstacles often with a team focused approach
• Interpersonal skills that enable you to work with people at all levels of the business
• Written and spoken communication skills that allow you to inform and advise others clearly

You Will Possess:

• An enthusiasm for IT and a good base knowledge of how systems work
• Knowledge of key software and hardware including: Windows 10, Office, and hardware including desktop PCs and printers.
• Windows Server/Active Directory/Hyper V would be advantageous.
• Any A-Level, or BTEC National Diploma Level IT Certification would be advantageous.
• Basic understanding of IT networking and configuration
• Technical aptitude – the ability to learn new technologies quickly

Who We Are:

Flexipol is in its 28th year, and during this time the business has grown steadily each year, providing long term secure employment.

The company is BRC certificated and is an approved food packaging supplier to key manufacturers in the UK and internationally, such as those in the Marks and Spencer supply chain.

The Company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high-quality customer service.

We believe that our success is due to our unique blend of technical collaboration, innovation and extraordinary service and most importantly, the skills, team work and dedication of our employees.

Why Work For Us:

In addition to the great rate of pay, we are offering:

• Holidays start at 31 days (including statutory Bank Holidays) and rise with length of service to 36 days
• Company Bonus Scheme (paid up to twice yearly, based on performance)
• Onsite gym
• Employee Referral Scheme
• Employee Assistance Program
• Life Insurance
• Company Sick Pay (After qualifying period)

What To Do Next:
If you would like to be considered for this opportunity, please apply via clicking the link to start your application.

Applicants are encouraged to apply as soon as possible to avoid disappointment.

Candidates must be eligible to live and work in the UK.

Flexipol is an Equal Opportunities and Age Positive Employer.