Job Title: IT Support Technician
Location: Liverpool
Salary: £20,000 per annum
Job Type: Permanent, Full Time
Connect is pleased to offer an exciting role assisting our IT Operations Manager in the delivery of excellent internal and external IT support.
In this role you will cover a wide range of helpdesk support tasks, for both colleagues and clients, for whom we deliver web hosting, web development and software support and maintenance services
Our clients are mainly from the public sector and include NHS organisations and government departments for whom we design and build websites, mobile apps, customer portals and intranets.
Our technical infrastructure comprises both Windows and Linux systems and services. You will work closely with colleagues to ensure the quality of services, including project managers, software developers and Linux administrators.
About the role:
- Installation, configuration and repair of all computer equipment
- Monitoring and maintaining in-house data centre and network equipment, ensuring operating systems are working efficiently, reliably and securely
- Updating Operations documentation
- Configuring new systems and updating configurations on the Windows platform
- Helpdesk support
- Logging and responding to requests raised by clients using the Zendesk ticketing system; coordinating colleagues to ensure client tickets are responded to and resolved in a timely, efficient and professional manner
- Maintaining the backup regime
- Preparing monthly service reports and incident reports for clients
- Alerting the Operations Manager to any risks or potential risks across on our infrastructure and services
- Work in line with our security accreditations and legal obligations
- Any other tasks commensurate with the role
About you:
Technical Requirements
- A robust understanding of networking infrastructure and system integration.
- Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers
- Good understanding of core Internet technologies
- Good appreciation of IT infrastructure components
- Good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Good understanding of the Data Protection Act/GDPR
- Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous
- Experience with Firewalls would be an advantage
- Portable Appliance Testing experience
Personal Requirements
- Excellent verbal and written communication skills
- A true team player who is happy to share knowledge and work in a team to innovate and improve how we work.
- Good analytical skills with attention to detail
- The proven ability to learn and apply new technologies
- The ability to think logically and work methodically through problems
- Calm under pressure with the ability to prioritise tasks
- Excellent professional and personal standards
- The successful candidate will need to undertake a Disclosure and Barring Service check
Qualifications
- A minimum of 1 year of experience in a similar role
- An ITIL IT Service Management would be advantageous
- Industry certifications such as Cisco CCNA, Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2) would be advantageous
Please note you are not required to meet all of the above, but please demonstrate as much evidence as possible against the criteria listed, in your application.
What we offer:
Connect is situated in the heart of Liverpool city centre with everything that has to offer, including excellent public transport links.
Tea, coffee, fruit and bacon butties (or alternative) are provided. We operate a Cycle to Work scheme, a free life assurance scheme and provide free eye tests. We have a programme of social events that everyone is welcome to get involved with. We are one of the longest established agencies in the UK with a wealth of knowledge and expertise. We pride ourselves in being a friendly and welcoming workplace where our staff are our biggest asset.
Connect is an equal opportunity employer.
No agencies please.
Please click the APPLY button to submit your CV and a Cover Letter for this role.
Candidates with the relevant experience or job titles of; Junior Support Engineer, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
