Job Title: IT & Operations Systems Administrator
Location: Chiswick, London
Salary: Up to £23,000 per annum
Job type: Permanent, Full time
The company is a market leader in self-service, information and patient call technologies and is looking for a confident communicator with dedication and enthusiasm, who is able to train end-users with varying degrees of computer skills, giving them the essential skills to help perform their day-to-day jobs with their applications. This is a non-technical role however the successful candidate will have a basic understanding of IT equipment and language.
The role will be based in the West London Operations Centre.
The Role:
- The role will hold responsibility for the administration and maintenance of the various operational systems within the business.
- Take escalated customer support calls
- Provide support via video conferencing and phone
- Assisting with the customer fulfilment process
- Co-ordinating operational activity with other members of the team
- Maintaining warranty and licence agreements
- Be trained to assist with the Delivery / Support for all operational tasks
- Build and maintain cross-functional relationships with internal teams
The Candidate:
- Must have software applications knowledge
- Must have good written and verbal communication skills
- Confident presenter both online and in-person
- Strong organisational and problem solving skills
- Proactive, with the ability to identify improvements in current processes and also introduce new ones
- Great attention to detail
- Real enthusiasm for working with a wide range of people
- Ability to remain calm under pressure
- Customer-centric individual
- Proficient in MS Office, in particular Excel
- A basic understanding of hardware architecture.
Desired:
- Experience in customer support for a technology or SaaS company
- Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.)
- Exposure to Linux OS
This is an entry level position so new graduates can be considered; we are looking for someone that can be promoted to a higher role from year two.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; 1st Line Support, Computer Science Graduate, Engineering Graduate, Information Systems, Software Administrator, Systems Support, Software Support, Systems Administrator, Database Administrator may also be considered for this role.
