Job Title: IT Support Specialist – 2nd / 3rd Line
Location: Manchester or Newbury
Salary: £25,000 to £35,000
Job Type: Full-time/Permanent
An exciting opportunity has arisen to join us as an IT Support Specialist – 2nd/3rd Line. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeed is our mission.
About the role:
We are looking for an experienced IT Support Specialist – 2nd or 3rd Line to join our Technical Team, either working from the Manchester or Newbury office. We offer some flexibility to work from home.
You will possess a range of infrastructure skills, have demonstrable experience of working as part of a busy helpdesk team and be passionate about delivering excellent customer service all the time.
This is the perfect opportunity for someone currently working as an IT Specialist -2nd or 3rd Line or someone looking to progress into a dedicated role at this level, in a supportive and friendly team environment. Experience of MSP and or Hospitality is advantageous but not essential.
Experience:
- Experience in troubleshooting and resolving technical issues across a client base which specialiSMEs and/or Hospitality via remote connectivity, telephone, or Teams
- Familiarity WITH PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all our clients
- Experience in remote diagnostics along with analysis and monitoring
- Experience of delivering the highest levels of customer service
- Takes enjoyment from working as a core member of a technical team
- IT related degree or equivalent is highly desirable
Technical Experience:
- Knowledge of Microsoft cloud solutions including MS 365 and Azure suites
- Proven experience with Desktop & Server solutions across the Microsoft stack
- Experience working with Security & Network infrastructure preferred
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
- Overview ISP solutions and connectivity requirements
- Wi-Fi solution experience & knowledge
- Experience of Hospitality products such as PMS and POS systems and associated interfaces is beneficial
- Understanding around core IT compliance for GDPR & PCI/DSS etc.
- Candidates with Microsoft Certifications would prove advantageous
Personal Attributes:
- Friendly and professional
- Excited about tech and thrives on developing understanding of new technologies
- Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
- Recognises the importance of frequent and clear communications
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Feel that every day is a day of learning and knowledge
- Disciplined, with the ability to prioritise and execute tasks under pressure
- Harnesses pressure to deliver results
Why join us?
- We make work life balance a normal, not a benefit
- We offer some flexibility to work from home
- A fun and productive place to work
- Great team of people to work alongside
- Workplace Pension
- Comprehensive inhouse and external training offered
- Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other:
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT 2nd Line Support Engineer, IT 3rd Line Support Engineer, IT Service Desk Technician, 2nd Line Support Technician, 3rd Line Support Technician may also be considered for this role.
