Job Title: IT Support Specialist – 1st Line
Location: Newbury
Salary: £20,000 – £24,000 per annum
Job Type: Permanent, Full Time
An exciting opportunity has arisen to join us as an IT Support Specialist – 1st Line. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK.
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. To help our clients succeed is our mission.
About the role:
We are looking for an ambitious IT Support Specialist – 1st Line to join our Helpdesk Team, working from our Newbury office. We offer some flexibility to work from home.
You will have experience of resolving issues as part of a busy helpdesk team and be passionate about delivering excellent customer service all the time.
This is the perfect opportunity for someone currently working as an IT Support Specialist – 1st Line looking to develop their skills and gain greater exposure with a diverse group of clients. Training will be offered to support someone with aspirations to move into a 2nd or 3rd Line role. Experience of MSP and or Hospitality is advantageous but not essential.
About you:
Experience
- Able to demonstrate a good all-round knowledge of IT principles
- Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients
- Have a proven history of being able to troubleshoot and resolve technical issues across a client base which specialises in Small Business IT Support via remote connectivity tools, over the phone or via email/teams communication
- Experience in initial remote diagnostics along with analysis and monitoring
- Ability to working unsupervised, independently and as part of a team
- IT related degree or relevant qualifications highly desirable
- Proven technical ability across the common product suites
- The willingness to learn new software and hardware skills.
Technical requirements
- Knowledge of Microsoft cloud solutions including Office 365 and Azure
- Proven experience with Desktop & Server admin across the Microsoft stack
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
- Microsoft Certifications would be advantageous
Personal Attributes:
- Friendly and professional
- Excited about tech and thrives on developing understanding of new technologies
- Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
- Recognises the importance of frequent and clear communications
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Feel that every day is a day of learning and knowledge
- Disciplined, with the ability to priortise and execute tasks under pressure
- Harnesses pressure to deliver results
Why join us?
- We make work life balance a normal, not a benefit
- We offer some flexibility to work from home
- A fun and productive place to work
- Great team of people to work alongside
- Workplace Pension
- Comprehensive inhouse and external training offered
- Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Support Engineer, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
