Job Title: IT Support Hero – Primary Schools
Location: Onsite at Primary Schools in and around Watford
Salary: £20,000 – £25,000 per annum
Job Type: Full time or Term Time only, Permanent
Please Note: Due to the immediate nature of the role the successful candidate will need to already be within Watford or the surrounding area.
This is a successful small Watford-based business looking for an IT Support Hero to join their team. For the last 15 years, they have been supplying Managed Services and IT Support to Primary schools in the area. Expanding through reputation and word of mouth, the Company provides trusted virtual IT management and technical support to the schools’ management teams.
The Role:
As an IT Support Hero, you will be responsible for front line support providing onsite, telephone, email and remote support. You will be based at Primary schools in and around Watford.
Some support tasks can be carried out from home. Each day you will be visiting 2 to 3 schools. Every school has regular weekly visits of approximately 2-3 hours during term time. Large project and installation work is carried out during school holidays.
“Must Have” Practical requirements
- Own car and full clean driving licence
- Eligible to work in the UK
- Must be able obtain DBS check for all successful applicants
- You must be able to provide a clear Disqualification Declaration
- DIY skills a definite plus
The person they are looking for:
The ideal candidate is at the early stages of their career with one or two years of experience
- Someone who enjoys variety and challenge in their job
- Has excellent communication and listening skills
- Possesses strong time-management skills and the ability to set priorities
- Enjoys helping other people and is friendly, positive and confident
- Is prepared to go ‘the extra mile’ and is patient, approachable and flexible
- Someone inquisitive who ‘owns the problem’
- Looks for opportunities of improvement in both the schools and the company
- Is able to take direction and works both independently as well as with team members
- Has good diagnostic skills, a methodical approach and attention to detail
- Someone with a genuine interest and enthusiasm for technology
Technical requirements
They are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided.
Basic requirements:
- Windows 7/8/10 professional
- Windows Server 2008/2012/2016/2019
- Active Directory and Group Policy
- General office applications (E.g. MS Office)
- PC Hardware knowledge (replacing hard drives, power supplies etc.)
- Printing
- Networks (wired and wireless)
- Software installation
- Interactive whiteboards/projectors
- Installation, configuration and maintenance of the above
Desirable skills:
- Scripted installations
- Visual basic programming
- Google G-Suite
- Apple IOS and app management
- MS Office 365
Benefits:
- Flexible working hours can be accommodated for the ‘perfect’ candidate
- 20 days holidays per annum
- Mobile phone, laptop and iPad provided
- Being a key member of a dedicated team with exceptionally helpful colleagues
- Varied and friendly work environment
- Opportunity to train and learn new skills and to explore career opportunities
- Personal development opportunities: where it is in line with business needs, the company encourages and supports staff to develop in other areas of their personal interest
- Salary dependent on experience, knowledge and skills
Please click on the APPLY button to be directed to the company application page and fill in the short application form.
Candidates with experience of; 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, 2nd Line Support Technician may also be considered for this role.
