Job Title: IT Support Engineer
Location: Home based
Salary: £27,000 – £35,000 per annum, depending on experience
Job Type: Permanent, Full Time
Meridian Legal Systems have been providing software to the legal profession since 1995. Our bespoke software package is a straightforward and logical solution to help practices improve their Legal Accounts, Time Recording & Billing as well as their legal case and document management. We are looking for a Technical Support Engineer to join our small but established Legal software and IT support company.
About the role:
You will be working as part of our team maintaining all aspects of our client’s IT hardware/software.
This is a full-time position working remotely from home but will include travel for occasional client on-site visits and company meetings.
The successful candidate must have good communication skills and be willing to learn.
Key Duties:
- Ensure quality IT support is delivered to our clients
- Helpdesk support at all levels to our clients
- Procuring, configuring and installing IT systems and services (remote and on-site)
- Maintain and support the company’s IT systems to achieve best possible availability
- Drive operational excellence and maintain SLA to the businesses we support
- Develop and create user guides, training material and other documentation as needed for business systems
About you:
- Hands-on technical experience of networking and network security
- Microsoft 365/Azure AD setup and administration
- Experience of windows server (2016/2019/2022) – setup and support
- Advanced knowledge and understanding of Networking – i.e. DNS, DHCP, TCP/IP. Active Directory
- Experience of implementing and troubleshooting routers/firewalls/switches & WI-FI access points
- Experience of architecting and managing production environments across physical, virtualised and cloud technologies
- Understanding/experience of VLAN/WIFI/VOIP networking
- Good understanding of Cyber Security requirements
- Configuring and maintaining virtualised environments with Hyper-V and VMware.
- Anti-virus/backup software Installation and Support
- Excellent communication skills, both written and verbal with great attention to detail.
- Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
If you are interested in the role and think you’d be a good fit, please send us your CV for consideration.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK
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