Job Title: IT Support Engineer / 2nd Line Support
Location: London
Salary: £26,500 – £31,500 per annum
Job Type: Full-time, Permanent
We’re an established MSP in search of a super, driven, IT geek to be a 2nd line support technician and engineer. You’ll need to have solid technical skills, even better communication skills, a positive, can do attitude and the ability to work with minimal direction. We’re a lively team that love delivering world class IT support to clients across the UK and abroad.
Key Duties:
- Provide onsite and remote support to end-users
- Provide problem resolution and training to other technical support personnel
- Respond to assigned tickets/tasks in accordance with SLA guidelines
- Apply diagnostic utilities and best practice methodology to aid in troubleshooting
- Troubleshoot Windows Desktop, Server, Microsoft Office and Line of Business Applications
- Utilise RMM platforms to maximum efficiency
- React to service outages promptly with adherence to standard operating procedures
- Perform hands-on fixes at the desktop and server level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Participate in the ‘On-Call’ Rotation
About you:
- 3+ Years IT Experience in a support function
- 4+ Years Customer Service experience
- At least 3 Technical Certifications Preferred
- Microsoft MCSA, MCITP, MCSE
- Comptia Network +, Cisco CCNA, Security +
- Strong understanding of TCP/IP and Windows Networking
- Practical knowledge of Routers, Firewalls, Switches, Patch Panels
- Working knowledge of Windows Server Operating Systems (2008 -2019)
- Strong knowledge of Windows Desktop Operating Systems (7,8,10)
- Experience with AD, MS Exchange, Remote Desktop Services, Citrix and DNS
- Experience with all elements of Office365 is imperative
- Awesome phone manner, loves helping others and the ability to articulate technical information clearly to non-technical people
Benefits:
- Yearly bonus
- Company pension
- Private dental insurance
- Beer Fridge
- Breakout Room
- Swanky coffee machine
- Lovely boss
We expect this role to be fulfilled within the next 2 weeks so if you’re interested and tick the boxes then don’t hesitate to send over your CV. We look forward to speaking to you!
Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Support Technician, 2nd Line Support Engineer may also be considered for this role.
