Job Title: SAP BASIS Support Analyst
Location: Nottingham (Office Based)
Salary: £30,000 – £40,000 (depending on experience) + company benefits inc flexible working
Job Type: Full Time, Permanent
The Company aims to unify people, processes and technology to deliver SAP rapidly, reliably, smarter and at scale. Having been in the infrastructure industry for over 20 years, they aim to build more agile ways of working for customers. They are passionate SAP HANA and AZURE cloud experts.
They are trusted experts in cloud infrastructure and SAP HANA platforms. Their mission is to make customers more successful by simplifying and optimising platforms, accelerating, and de-risking deployments, which they achieve through their cloud and infrastructure expertise, rich insight and managed service offerings.
About the Role:
They are seeking to expand the Expert technical operational support team which provides expert 1st, 2nd and 3rd line support to clients across all services, currently they’re looking for a SAP BASIS Support Analyst. The role will include triaging tickets, managing Service Requests, Incidents, Problem Records and Changes, across multiple customers. The company provides support to clients over core business hours (08:00 – 22:00), managed by a shift rota. Outside of these hours there’s an OOH call service which is also managed utilising a rotation across the team.
The role is one within a team of 8 people, providing a mixture of 1st, 2nd and 3rd line expert support to clients. Some of your key responsibilities will be to provide support and training to other team members and help co-ordinate all SAP technical activities with 3rd parties. As the SAP Basis Analyst you will be responsible for providing SAP technical support to the user community, whilst being involved in the delivery of upcoming projects and enhancements. Ensure incidents are managed through to resolution. Work to resolve problems and propose new technical solutions to the SAP Architect. You need a keen eye for detail and a focus on quality and content of tickets. You will report directly to the Service Operations Team Lead.
The role will require working in a shift rotation, between the hours of 08:00 and 22:00 Monday to Friday. On occasion you may be asked to work out of hours or over a weekend, but this will be scheduled in advance and you will be paid for this work at the applicable rate. You will be gradually transitioned into the out of hours on call rotation
The successful Candidate will have/ be:
Essential
- Strong problem solving skills
- Keen interest in technology
- Proficient user of IT Systems
- Experience of a technical support desk environment
- Proven capability in supporting Netweaver systems across a range of components such as ECC, BW/BI, PO, CRM, SRM and TM
- Ability to manage change and support the transport processes across different SAP technologies
- Familiarity with SAP tooling & methodologies
- SAP Patching (ABAP and Java)
- SAP Kernel patching
- Implementation of OSS notes
- Client copies
- Setting up of trusted RFC’s
- Maintenance of profile parameters
Desirable
- Management of certificates
- Configuration of Single Sign on
- Knowledge of Linux
- Experience of HANA databases
- SAP BASIS certification
- ITIL V3 knowledge
- Agile/DevOps Knowledge
- Azure Exposure
- Web Dispatcher Exposure
- SAP Router Exposure
- BOBJ Exposure
As a person
- Ability to work in a busy, pressured environment
- A strong service oriented (“Can-do”) culture, with a strong focus on customer approach. Committed to exceeding customer expectations
- Excellent telephone manner
- Able to communicate effectively with colleagues, management and customers across all mediums
- Dynamic but aware of the views and feelings of others
- Able to integrate with the team and be a good team player
- Drive and Motivation
- Can demonstrate clear purpose, enthusiasm and commitment
- Suggests new ideas within the team
- Ability to work on your own initiative
- Ability to organise and prioritise in a demanding environment
- Manage multiple priorities
- Good ownership skills
- Good written communication skills
- Flexible
Benefits:
- Highly competitive salary and excellent benefits package
- Hugely supportive working environment with a dynamic culture and company
- Flexible and diverse working environment
There is plenty of opportunity to progress within the company depending on the path you would like to take. They’d see the successful candidate working within the support environment for at least a year and then upskilling to move into the professional services team, providing consultancy to clients.
Sounds interesting? Click APPLY now.
Candidates with experience of: SAP BASIS Consultant, SAP Architect, IT Support Consultant, Technical Support Engineer, SAP Analyst, Senior IT Technical Support, IT Auditor, Agile, Windows Server, JAVA, LINUX, ITIL, IT Support Engineer may also be considered for this role
