Job Title: IT Support Analyst
Location: Telford
Salary: Dependant on experience
Job Type: Permanent and temporary opportunities, Full time
The Company is the UK’s market leader in outsourced waste management and recycling services providing an all-encompassing waste management service that looks to enhance the environmental and financial performance of their customers. With a strong focus on their technology they have an ambitious and innovative in-house IT department which manages the technology internally and their offerings to the customers and suppliers.
Role Overview:
Due to expansion within the IT department the company is looking for an experienced IT Analyst to join the team. You will have experience working within a similar position but might be ready to move on to a company with further development opportunities or be interested in working within an in-house IT team.
As part of a successful, growing company with a big investment in technology you will have the opportunity to advance your skills and abilities through experience and training. The company looks for people who want to develop their careers and are eager to not only perform their day job to a high standard but also get involved with new projects and assignments where possible.
Key Responsibilities:
- Investigate, diagnose and resolve IT support issues, working with users, other staff, and third-party suppliers as appropriate.
- Work to SLA’s as set by the department and keep customers updated.
- Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary.
- Ensure potential information security risks are identified and dealt with as a priority.
- Assist with agreed plans to install or upgrade items of hardware and/or software.
- Create and maintain documentation for IT systems.
To be successful you will have/ be:
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and MS Server 2012R2 / 2016
- Networking Experience (LAN, WAN, Wi-Fi)
- Excellent communication skills and telephone manner
- Ability to set expectations and communicate results
- Creating technical documentation
- ITIL v3 Foundation is desirable
- Driving licence to be able to travel between offices.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: IT Support, IT Helpdesk Support, IT Customer Support Technician, 2nd Line Support, Helpdesk Support Technician, Helpdesk Analyst, IT Technician, IT Service Desk Technician, IT Customer Support Specialist, IT Support Engineer, IT Desktop Support, IT Technician may also be considered for this role.
