Job Title: 2nd Line IT Support Analyst
Location: London WC2R
Salary: £32,000
Job Type: Full Time, Permanent
Hours: 37.5 hours per week (Mon – Fri; 3 days 10:00-18:00, 2 days 10:00-19:00)
Established in 1979 and incorporated in 1985, this company is one of the largest independent IT service & support companies in the UK. Their philosophy of ‘service beyond the call’ delivers a high level of support to all your company’s communications and data management requirements.
Role Overview:
You will be fairly autonomous and fully responsible for supporting the users for one of the company clients London sites.
Main Duties and Responsibilities:
- Conference Rooms; maintain the technology, assist users with connections, keep general cleanliness
- Office Setups; Assist with preparing for new users including technology and office setups. Assist users with rearranging their offices if needs to ensure the technology is not broken in the process
- Vendor Assistance; work with vendors who may need to come onsite and upgrade, repair, replace different technologies, grant access and escort to and from locked areas
- Phone system; Work with their vendors to maintain, troubleshoot and repair the Avaya phone system
- Client computing; Assist users with desktop computers, operating systems, applications, accessories, cell phones, etc
- Printing; Assist users with printing, maintain supplies, facilitate repairs or replacements or damaged/faulty equipment
- Remote Support; Be able to remotely assist UK users while they are out of the office
- Inventory Management; ensure proper amount of spare equipment is available for users including laptops, adapters, accessories, etc. Ensure equipment is recorded in their asset tracking system
- CCTV: Manage and monitor the CCTV system (on a Server)
- Supplier and contract management
The Successful Candidate:
Experience
- Strong background in customer service
- Experience working in a team-oriented, collaborative environment
- Experience with the following IT platforms
- Office 365
- Datto (awareness)
- Microsoft Exchange 2010
- Active directory 2010
- Microsoft office 2003-2013
- Windows / Windows 7/Windows 10
- Microsoft server 2008 – 2016
- TCP/IP
- DNS/DHCP
- Vmware administrator / Vsphere
- Websense mail filter / Message Centre
Skills
- Strong communicator with the ability to update others on progress made and issues faced
- Ability to effectively prioritize, be self-motivated, and manage all projects and daily tasks in a high-pressure environment with little supervision
- Exceptional customer service and delivery focus
- Strong documentation skills with a keen attention to detail
- Exceptional interpersonal skills, with a focus on rapport building, listening, and diagnostics
- Ability to absorb and retain information quickly
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Proven analytical and problem-solving abilities
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of: IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, IT Manager, IT Support Technician, Desktop Support, IT Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support, 2nd Line Support Engineer, 2nd Line Support will also be considered for this role.
