Job Title: IT Support Administrator
Location: Milton Keynes
Salary: Experience dependant
Job Type: Permanent, full time
Over the years we’ve done some pretty big things:
- We’ve mapped the human genome, improved your vision, battled cause & delivered cure for Covid-19.
- We’ve got airplanes into the air, cars on the road, battened down the hatches on board ship, and reduced the CO2 footprint of commercial freight.
- We’ve put bread on your table, pulled you a pint, put the shirt on your back and a phone in your pocket.
The Company:
SMC Pneumatics is based in Milton Keynes, with a well-established 14-acre site. UK customers benefit from quicker delivery and customised product options where required because many SMC products are finished or assembled by hand in the Milton Keynes facility.
In addition to the 230 staff based in Milton Keynes, SMC also has a nationwide sales team of around 120 technically trained sales engineers.
Thanks to excellent relationships with 50 regional and national distributors, SMC products are available from 750 trade counters across the entire UK. This means that customers can purchase SMC components in a way that suits them best.
So, can you imagine yourself working for SMC, a global market leader in pneumatics and automation technology, where innovation and customer satisfaction is at the forefront of what they do?
From putting the soles on your shoes, to the tarmac they walk on; from a packet of crisps to silicon chips; from wooden toothpicks to electric cars; you’d be amazed at the things we get involved in.
If you want to do some really big things, get in touch!
We don’t do these things ourselves, of course, but we have worked with the people that do… to enable their labours and dreams to be realised. Sometimes our role is significant; sometimes it’s small, but it’s never trivial and it’s always rewarding.
About the role:
We are looking for a highly motivated and organised IT Support technician to join our team, with a particular focus on supporting and administrating email and M365 (O365). Working alongside two other support technicians you will provide support to 400+ users onsite and field-based users by phone, email, walk-in or via the ticketing system.
Key Responsibilities:
- Mailbox administration and support of email systems
- Resolving M365 (O365) support tickets submitted to the IT helpdesk
- Managing end user accounts and conducting periodic verifications
- Creating and administrating network shares
- Playing a key role in the employee onboarding process
- Liaising with the global M365 (O365) team for support and participate in regional and global projects
- Administering Microsoft Office licensing
- Setting up and administrating company mobile phone devices.
- Assisting with IT purchasing and asset management
- Documenting and maintaining IT procedures and knowledge base articles
Skills and Experience Required:
- Solid knowledge of mailbox administration in O365.
- Proficient in supporting O365 applications, in particular Outlook and Teams
- Experience with email security and familiar with email security concepts
- Strong experience of Windows Active Directory environments including Group Policy, across multiple OUs
- High attention to detail and degree of accuracy required
- Good analytical and problem-solving skills
- Excellent communication skills, both written and verbal
Desired Skills and Experience:
- A desire to fully utilise the M365 Platform and explore opportunities it can bring to the business.
- Comfortable with presenting to and training small groups of users
- Experience of working with regional and global IT teams
- Microsoft Intune or SharePoint experience a plus
- Minimum of 3 years of support working in a fast-paced environment
Benefits and Package:
- Competitive annual salary dependent on skills, qualifications and experience.
- Pension scheme.
- SMC rewards and benefits portal including retail discounts.
- Ongoing training and development.
If you’re interested in the role and would like to put yourself forward please hit APPLY
Candidates with the relevant experience or job titles of; IT Service Desk Technician, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems may also be considered for this role.
