Job Title: ICT Applications and Information Engineer
Location: Felixstowe, Suffolk
Salary: £22,183 to £31,346 per annum, plus 7% shift allowance
Job Type: Full Time, Permanent
Hours: Rotational shift pattern between 8am to 8pm – Participation in an out of hours standby service is part of the role
Port Health’s mission is the protection of public and animal health, carrying out a range of checks to ensure imported goods are safe for all of us in the UK.
The Role
Port Health’s ICT team are crucial to supporting these operations, both internally by providing IT services and support to staff at Suffolk Coastal Port Health Authority (SCPHA), and in supporting external users of SCPHA’s applications.
We are seeking an ICT Application/Information Engineer to provide technical support to our business systems with a strong emphasis on information and data. Working as part of a wider team, the post holder will be required to provide support and assistance to other members of the service desk and the wider ICT team.
Key Duties:
- Provide 2nd and 3rd line technical support, producing and collating reports, manipulating data, the investigation and resolution of IT issues to resolve service issues, as well as preparing technical and user documentation.
- Provide technical development, routine/operational works, and interface support to ensure business systems are performing efficiently and effectively
- Prepare and maintain technical and user documentation including policies, service designs, operational procedures and processes which ensure the effective operation, support, and development of Business Systems.
- Participation and involvement in corporate projects involving development of business systems, including detailed technical specification of business systems to suit business needs.
Please note, this is a career graded post and salary progression is subject to specified qualifications, experience, competency, and the needs of the business.
About you:
- Experience of administering business systems
- Experience of Information Management techniques
- Excellent communication skills and the ability to work co-operatively with colleagues at all levels.
- NVQ level 3 or equivalent in ICT related area
- Formal System Management
- Excellent IT skills with an advanced level of ability in using technology
- Good level of numeracy and literacy
The Benefits:
- Opportunities for training and development to enable you to build a great career with our organisation.
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service)
- Local government pension scheme
- Free car parking.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health & beauty and many other products and services
Please click on the APPLY button and CHECK YOUR EMAILS to access the detailed Job Description and complete your application in Council’s careers page.
Candidates with the relevant experience or job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, Helpdesk Engineer, IT Support Technician, 3rd Line Support Engineer, 3rd Line Support Technician may also be considered for this role.
